Account Support Associate | Lipa City
ActiveLink
- Makati, Philippines7F Electra House Building, 115 Esteban Street,, Legaspi Village, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2017-11-16T16:00:00+00:00Job closed.
Job Description
- Act as the primary contact for customers on all escalations
- Facilitate or escalate customer issues and complaints, both internally and externally
- Liaise with ActiveLink Helpdesk Team, and Third Party Service Providers escalating through these avenues to close
- Validate Customer details and requirements on data entry, categorize and deal with appropriately
- Maintain accurate database information
- Support HR Client on HMO Admin related tasks
Minimum Qualifications
- Medical course is an advantage
- Proficient in MS Office (Word, Excel, Outlook)
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
- Flexibility to take on additional tasks as directed by Team Lead
Required Skills
- Record Keeping
- Attention to Detail
- Customer Service
- Critical Thinking
- Leadership skills
- Computer Literacy / Basic Computer Skills
Preferred Courses
- Social Sciences and BS Nursing
- Tourism & Hospitality Management [Tourism Management]
- Business Administration
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 7F Electra House Building, 115 Esteban Street,, Legaspi Village, Makati, Metro Manila, Philippines
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About ActiveLink
ActiveLink is an employee benefits management firm focus on corporate healthcare program. Our thrust is to support corporate clients to administer cost-effective benefits program utilizing technology (www.benefitsmadebetter.com) and customer support.