ActiveLink
ActiveLink

Customer Service Representative | Non-Voice  

ActiveLink

  • Makati, Philippines
    7F Electra House Building, 115 Esteban Street,, Makati, Metro Manila, Philippines, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Expired 5 years ago

2019-05-30T16:00:00+00:00
Job closed.

Job Description

Customer Service Representative Job Responsibilities:

  • Serves customers by providing service information; resolving service problems.

Customer Service Representative Job Duties:

  • Lead the Customer Service Team, set up the process to ensure consistent delivery of support to customers.
  • Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Prepares service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Minimum Qualifications

  • BS Nursing and other medical related field is an advantage
  • BS Nutrition
  • Experience in HMO Coordination is an advantage

Perks and Benefits

  • Performance BonusPerformance Bonus
  • Work from HomeWork from Home

Other

  • Attendance Incentives
  • Generous Incentives Based on Achieving Key Business Metrics

Required Skills

  • Business Correspondence
  • MS Office
  • Complex Problem-Solving
  • Problem Sensitivity
  • Deductive Reasoning

Preferred Courses

  • Social Sciences and BS Nursing
  • Communication [Service Management]
  • Tourism & Hospitality Management [Tourism Management]

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
7F Electra House Building, 115 Esteban Street,, Makati, Metro Manila, Philippines
Industry
Management Consulting
Vacancy
2 openings
Website
https://www.activelinkbenefits.com

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About ActiveLink

ActiveLink is an employee benefits management firm focus on corporate healthcare program. Our thrust is to support corporate clients to administer cost-effective benefits program utilizing technology (www.benefitsmadebetter.com) and customer support.

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