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Accenture

Infra Managed Service Engineer  

Accenture

 
  • Central Jakarta, Indonesia
    Wisma 46 Kota BNI—18th floor, Jl. Jendral Sudirman Kav. 1, Jakarta, DKI Jakarta 10220, Central Jakarta, Jakarta, Indonesia
    Central Jakarta
    Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Posted 10 days ago and deadline of application is on 30 Dec

Recruiter was hiring a day ago

2024-12-02T04:39:42.878403+00:002024-12-30T17:00:00+00:00

Job Description

Overview:

As a Managed Service Engineer, you will play a critical role in ensuring the smooth operation and performance of our client's infrastructure. You will be responsible for managing and supporting Microsoft WPS, Collaboration Services, Azure, on-premises networks, and SQL and Oracle databases.

Responsibilities:

  1. Infrastructure Management:
    1. Monitor and manage the performance of Microsoft WPS, Collaboration Services (MS Teams, MS Exchange, OneDrive), Azure, on-premises networks, SQL, and Oracle databases.
    2. Proactively identify and resolve potential issues to maintain optimal system performance.
    3. Implement and maintain best practices for infrastructure management, including security, backup, and disaster recovery.
  2. Problem Resolution:
    1. Diagnose and troubleshoot technical issues related to Microsoft WPS, Collaboration Services, Azure, on-premises networks, SQL, and Oracle databases.
    2. Provide timely and effective solutions to ensure minimal downtime and disruption to business operations.
  3. Service Desk Support:
    1. Respond to end-user inquiries and support requests related to Microsoft WPS, Collaboration Services, Azure, on-premises networks, SQL, and Oracle databases.
    2. Provide clear and concise explanations of technical concepts to non-technical users.
  4. Project Implementation:
    1. Assist in the implementation of new infrastructure components or upgrades.
    2. Configure and test new systems to ensure compatibility and performance.
  5. Documentation:
    1. Maintain accurate and up-to-date documentation for infrastructure components and processes.
    2. Create knowledge base articles and procedures for reference.

Minimum Qualifications

Qualifications:

  1. Strong technical expertise in Microsoft WPS, Collaboration Services (MS Teams, MS Exchange, OneDrive), Azure, on-premises networks, SQL, and Oracle databases.
  2. Experience with infrastructure monitoring and management tools.
  3. Excellent problem-solving and troubleshooting skills.
  4. Strong communication and interpersonal skills.
  5. Ability to work independently and as part of a team.
  6. Experience with ITIL or other service management frameworks.

Preferred Qualifications:

  1. Certifications in Microsoft Azure, Microsoft 365, or related technologies.
  2. Experience with scripting languages (e.g., PowerShell, Python).
  3. Knowledge of IT security best practices.

Perks and Benefits

  • Mobile Phone DiscountMobile Phone Discount
  • Gym MembershipGym Membership
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Transportation AllowancesTransportation Allowances
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Wisma 46 Kota BNI—18th floor, Jl. Jendral Sudirman Kav. 1, Jakarta, DKI Jakarta 10220
Industry
Management Consulting
Vacancy
3 openings
Website
https://www.accenture.com/id-en/about/company/indonesia?src=SOMS

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About Accenture

Accenture is now the largest consulting services company in Indonesia, with a team of more than 1,000 people serving all aspects of the business. For more than 50 years, Accenture has been committed in providing practical point of views among others, on Technology Innovation, Digital Transformation, Industry X.0 and the Future Workforce. Join us in #PoweringtheNewIndonesia now!

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