ABS-CBN Corporation
ABS-CBN Corporation

After Sales Support Specialist (For Pooling)  

ABS-CBN Corporation

  • Quezon City, Philippines
    ABS-CBN Mother Ignacia Street, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-08-29T16:00:00+00:00
Job closed.

Job Description

  • Ensure high quality service & support solutions and timely monitoring of all customer issues and drive escalation where appropriate.
  • Monitor the service level agreement with the Service Center partner and initiate and track orders to completion.
  • Coordinate closely with Customer Care team and the Service Center partner to maintain good customer service.
  • Ensure quality support is maintained to achieve customer satisfaction and in managing customer feedbacks and complaints.
  • Coordinate closely with Logistics ensuring that proper availability of inventory of parts for the Service Center is maintained at all times.
  • Work hand-in-hand with Sales and Logistics for the processing of defective dealer stock returns.
  • Ensure immediate processing of returns and refund requests.
  • Prepare and update after-sales and returns reports regularly.
  • Conduct periodic audits and provide recommendation to improve after-sales operations, processes, and policies.
  • Has willingness to work independently or with a group

Minimum Qualifications

  • Minimum graduate of vocational or 4-year course
  • Has a minimum of 1 year of extensive experience in Sales, After-Sales Support, and/or Customer Service and Support
  • Fresh graduates are welcome to apply
  • Has good communication skills (both written and oral, in English and in Filipino)
  • Has strong interpersonal skills
  • Has good and effective organizational and coordination skills
  • Able to learn quickly and to adapt to changes
  • Knows how to multitask and prioritize at the same time
  • Is accountable to his/her own words and actions
  • Attentive to details

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
ABS-CBN Mother Ignacia Street, Quezon City, Metro Manila, Philippines
Industry
Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
Vacancy
1 opening
Website
https://careers.abs-cbn.com/

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About ABS-CBN Corporation

ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments. As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence. ABS-CBN’s line of businesses include: • Content Production and Distribution is comprised of content exhibition on free terrestrial television (TV), cable channels and on-line streaming platforms; global operations; films or movies; music; narrowcast; digital; print and on-line publications; and live events and concerts. • News and public affairs programs; News delivery platforms • The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services. • Films • Music • Digital • Live events and concerts • Cable and broadband Teams working in ABS-CBN live out these core values, collectively called “The Kapamilya Way”: • Service Orientation • Meritocracy • Excellence • Teamwork and Partnerships • Teaching and Learning • Honesty, Integrity, and Respect

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