ABS-CBN Corporation
ABS-CBN Corporation

Customer Service Representative | Work From Home  

ABS-CBN Corporation

  • Quezon City, Philippines
    Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Expired a year ago

2023-04-19T16:00:00+00:00
Job closed.

Job Description

Job Summary

  • The Customer Service Representative or Kapamilya Digital Support Specialist shall deal with customers on their concerns on the products of Iconn’s business partners while projecting a professional company image through voice and online transactions using the different digital platforms.
  • Moreover, the Kapamilya Digital Support Specialist shall use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems.
  • They speak with customers and listen to them to gain a better understanding of their needs, and offer possible solutions.

Salary: Php 15000 - 17000

Minimum Qualifications

Job Specifications

  • Graduate of at least 2-year course preferably Communication and English courses
  • Typing Speed of at least 35 words per minute
  • Proficient in using digital technology such as but not limited to application-based services and a wide range of social media platforms
  • Excellent Oral and Written Communication Skills
  • Strong service focus
  • Able to work on cyclical shifts, holidays and fast-paced environment
  • Familiarity with ABS-CBN artists, shows, films, and competitor’s programs preferred
  • Ability to use desktop computer system
  • Knowledge of MS Operating Systems (Windows Word, Windows Excel), search engines and social media sites.

Perks and Benefits

  • Work from HomeWork from Home

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Quezon City, Metro Manila, Philippines
Industry
Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
Vacancy
9 openings
Website
https://careers.abs-cbn.com/

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About ABS-CBN Corporation

ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments. As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence. ABS-CBN’s line of businesses include: • Content Production and Distribution is comprised of content exhibition on free terrestrial television (TV), cable channels and on-line streaming platforms; global operations; films or movies; music; narrowcast; digital; print and on-line publications; and live events and concerts. • News and public affairs programs; News delivery platforms • The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services. • Films • Music • Digital • Live events and concerts • Cable and broadband Teams working in ABS-CBN live out these core values, collectively called “The Kapamilya Way”: • Service Orientation • Meritocracy • Excellence • Teamwork and Partnerships • Teaching and Learning • Honesty, Integrity, and Respect

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