ABS-CBN Corporation
ABS-CBN Corporation

Operations Engineer | Digital Consumer Tech Division  

ABS-CBN Corporation

  • Quezon City, Philippines
    Quezon City, Metro Manila, Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Philippines
    Quezon City
    Metro Manila
  • Full timeFULL_TIME

Posted 14 hours ago and deadline of application is on 29 Oct

Recruiter was hiring 14 hours ago


Job Description

The Operations Engineer religiously checks for alerts and validates them against standard limits or threshold and provides clear communication and rapid response for every business-impacting, service-related event. He or she applies the necessary changes to optimize the alerts to be relevant, descriptive, and actionable to the appropriate team and apply within relevant timeframe to minimize negative impact to consumers.

  • Troubleshoot complex problems, provide software fault diagnosis, resolve operational issues, and performance bottlenecks.
  • Collaborate with Global SRE, Product Delivery, Product Engineering, and Customer Care teams in delivering a true Cloud SaaS experience to our customers 24x7.
  • Ensure consistent service availability by monitoring our environments’ stability and performance using the right metrics and tooling.
  • Incident and Problem Management – Execute incident response plays, lead major incident bridges, and participate in post-incident review process for incident prevention.
  • Develop and manage automation to reduce manual processes and tasks to realize operational efficiencies/
  • Drive capacity planning by monitoring system resource utilization, errors, and alerts trends.
  • Document system architectures, systems configurations, and technical operational processes and policies.
  • Work within one of our 24x7 schedules (Sunday – Thursday or Tuesday – Saturday) and shifts (morning, mid, or night).
  • Participating in maintenance activities and on-call rotations as required.
  • Execute disaster recovery plans and reporting on metrics related to those activities.

Minimum Qualifications


  • Bachelor's degree in Computer Science field or equivalent.
  • 1-2 years of experience applying an automation first approach to problem solving leveraging configuration management tools and scripting (e.g., Bash, Python, PowerShell)
  • Experience with Incident Management and ITIL service operations
  • Passionate and curious about ways to leverage technology with self-directed learning
  • Must be detail oriented, results driven, and have excellent English communication skills.
  • Ability to work effectively within a team environment in and outside the organization to accomplish goals, objectives and to identify and resolve problems.

Bonus Skills and Experience:

  • Experience with managing and operating enterprise-grade Windows, Linux, Azure, AWS, VMware production environment
  • Experience with any of the following operations systems: AppDynamics, Splunk, PRTG, SolarWinds DPA, Nagios, New Relic, PagerDuty, Ops Genie, Jira Service Management
  • Understanding of high availability and disaster recovery strategies.
  • Understanding of software development lifecycle (SDLC) and agile development.
  • Experience with configuration management and orchestration (e.g., Terraform, Cloud Formation, Ansible).
  • Experience with continuous integration tools (e.g., GitHub, Azure DevOps)
  • Experience with the AWS CLI.
  • Experience with Web Services, cXML, EDI, or other integration methods preferred
  • Infrastructure-as-code, self-healing, security automation patterns experience is an advantage.

Required Skills

  • Change Management
  • ITIL
  • Business Analysis
  • Scrum
  • Incident Management

Preferred Courses

  • Information Technology
  • Computer Science
  • Computer Engineering

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Quezon City, Metro Manila, Philippines
Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
1 opening

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About ABS-CBN Corporation

ABS-CBN Corporation is the Philippines’ leading information and entertainment multimedia conglomerate. The Company is primarily involved in television and radio broadcasting, as well as in the production of television and radio programming for domestic and international audiences and other related businesses. ABS-CBN produces a wide variety of engaging, world-class entertainment programs that are aired on free-to-air television. The Company is also one of the leading radio broadcasters, operating eighteen radio stations throughout the key cities of the Philippines. ABS-CBN provides news and entertainment programming for nine channels on cable TV and operates the country's largest cable TV service provider. The Company also owns the leading-cinema and music production and distribution outfits in the country. It brings its content to worldwide audiences via cable, satellite, online and mobile. The Company has interests in content development and production, cable and satellite television services, merchandising and licensing, mobile and online multimedia services, glossy magazine publishing, video and audio post production, and overseas services, all of which complement and enhance ABS-CBN's strength in content production and distribution.

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