Account and Operations Manager
ABS-CBN Corporation
- Quezon City, PhilippinesEulogio Rodriguez Jr. Ave, Ugong Norte, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
The Account and Operations Manager is in-charge of managing efficient service delivery of a specific program or programs where he/she will be handling a team consisting of Team Managers and a number of agents and exceeding client, employee and financial metrics as dictated by the business. He/she shall be in-charge of providing regular coaching and mentoring to assigned Team Managers, identifying performance gaps, suggesting initiatives and executing action plans to ensure continuous improvement and development of his/her manpower under the assigned program. He/She is in-charge of fostering the client relationship and making sure that operational requirements are met. Moreover, he/she shall ensure that best customer experience is delivered seamlessly across all channels of customer interaction.
Minimum Qualifications
- College Graduate
- With at least 3 years solid experience under the same or related position handling Customer Service or Technical Support programs.
Required Competencies
- Effective Communication
- Customer Focus
- Client Partnering
- Building Commitment
- Managing Performance
- People Development
- Planning and Delivering
- Problem Solving
- Decision Making
- Strategic Thinking
- Leading ang Managing Change
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Bridgetowne, Eulogio Rodriguez Jr. Ave, 1604 Quezon City, Philippines
- Industry
- Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
- Vacancy
- 1 opening
- Website
- https://careers.abs-cbn.com/