ABS-CBN Corporation
ABS-CBN Corporation

Account and Operations Manager  

ABS-CBN Corporation

  • Quezon City, Philippines
    Eulogio Rodriguez Jr. Ave, Ugong Norte, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 3 years ago

2021-05-10T16:00:00+00:00
Job closed.

Job Description

The Account and Operations Manager is in-charge of managing efficient service delivery of a specific program or programs where he/she will be handling a team consisting of Team Managers and a number of agents and exceeding client, employee and financial metrics as dictated by the business. He/she shall be in-charge of providing regular coaching and mentoring to assigned Team Managers, identifying performance gaps, suggesting initiatives and executing action plans to ensure continuous improvement and development of his/her manpower under the assigned program. He/She is in-charge of fostering the client relationship and making sure that operational requirements are met. Moreover, he/she shall ensure that best customer experience is delivered seamlessly across all channels of customer interaction.

Minimum Qualifications

  • College Graduate
  • With at least 3 years solid experience under the same or related position handling Customer Service or Technical Support programs.

Required Competencies

  • Effective Communication
  • Customer Focus
  • Client Partnering
  • Building Commitment
  • Managing Performance
  • People Development
  • Planning and Delivering
  • Problem Solving
  • Decision Making
  • Strategic Thinking
  • Leading ang Managing Change

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
0
Office Address
Bridgetowne, Eulogio Rodriguez Jr. Ave, 1604 Quezon City, Philippines
Industry
Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
Vacancy
1 opening
Website
https://careers.abs-cbn.com/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About ABS-CBN Corporation

ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments. As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence. ABS-CBN’s line of businesses include: • Content Production and Distribution is comprised of content exhibition on free terrestrial television (TV), cable channels and on-line streaming platforms; global operations; films or movies; music; narrowcast; digital; print and on-line publications; and live events and concerts. • News and public affairs programs; News delivery platforms • The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services. • Films • Music • Digital • Live events and concerts • Cable and broadband Teams working in ABS-CBN live out these core values, collectively called “The Kapamilya Way”: • Service Orientation • Meritocracy • Excellence • Teamwork and Partnerships • Teaching and Learning • Honesty, Integrity, and Respect

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: