Workforce Associate | Call Center Operations
ABS-CBN Corporation
- Quezon City, PhilippinesEulogio Rodriguez Jr. Ave, Ugong Norte, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
The Workforce Associate interprets data, formulates and implements modifications to staffing plans for agent schedules and skill assignments to balance resources, both in real time and future planning, to meet Enterprise service levels and performance guarantees. He/she uses independent judgment to matrix manage and shift staff resources dynamically to support enterprise goals and communicate any conditions that threaten success.
Minimum Qualifications
- Bachelor’s degree with at least 1 year of call center experience
- Proven ability to assess operating statistics and to develop staffing and scheduling strategies that improve call center service delivery
- Familiar with call center software applications and processes.
- Excellent in MS Excel; Proficient in other MS Office tools
- Professional demeanor, dependable, and able to maintain confidential information.
- Able to effectively communicate with agents, internal departments, clients and management
- Flexible, detailed, and able to successfully adapt to change.
- Ability to work independently
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Bridgetowne, Eulogio Rodriguez Jr. Ave, 1604 Quezon City, Philippines
- Industry
- Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
- Vacancy
- 1 opening
- Website
- https://careers.abs-cbn.com/
About ABS-CBN Corporation
ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments.
As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence.
ABS-CBN’s line of businesses include:
• Content Production and Distribution is comprised of content exhibition on free terrestrial television (TV), cable channels and on-line streaming platforms; global operations; films or movies; music; narrowcast; digital; print and on-line publications; and live events and concerts.
• News and public affairs programs; News delivery platforms
• The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services.
• Films
• Music
• Digital
• Live events and concerts
• Cable and broadband
Teams working in ABS-CBN live out these core values, collectively called “The Kapamilya Way”:
• Service Orientation
• Meritocracy
• Excellence
• Teamwork and Partnerships
• Teaching and Learning
• Honesty, Integrity, and Respect