ABS-CBN Corporation
ABS-CBN Corporation

QA Associate | Call Center Operations  

ABS-CBN Corporation

  • Quezon City, Philippines
    Eulogio Rodriguez Jr. Ave, Ugong Norte, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 3 years ago

2021-05-10T16:00:00+00:00
Job closed.

Job Description

The main role of QA Associate is to evaluate incoming and outgoing calls to ensure quality customer service, and adherence to the policies and procedures of the organization. He/She provides feedback to assist in the creation of performance improvement goals and the development of training programs. He/She will have to lead or participate in Performance Improvement Projects.

Minimum Qualifications

  • Proficient in MS Excel, MS Powerpoint and MS Word
  • Excellent in both oral and written communication
  • Excellent listening and strong analytical skills
  • Professional demeanor, dependable, and able to maintain confidential information
  • Must be able to effectively communicate with agents, internal departments, clients and management.
  • Flexible, detailed, and able to successfully adapt to change
  • Ability to work independently
  • Ability to work extended hours as needed
  • With QA background/experience an advantage

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Bridgetowne, Eulogio Rodriguez Jr. Ave, 1604 Quezon City, Philippines
Industry
Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
Vacancy
1 opening
Website
https://careers.abs-cbn.com/

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About ABS-CBN Corporation

ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments. As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence. ABS-CBN’s line of businesses include: • Content Production and Distribution is comprised of content exhibition on free terrestrial television (TV), cable channels and on-line streaming platforms; global operations; films or movies; music; narrowcast; digital; print and on-line publications; and live events and concerts. • News and public affairs programs; News delivery platforms • The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services. • Films • Music • Digital • Live events and concerts • Cable and broadband Teams working in ABS-CBN live out these core values, collectively called “The Kapamilya Way”: • Service Orientation • Meritocracy • Excellence • Teamwork and Partnerships • Teaching and Learning • Honesty, Integrity, and Respect

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