ABS-CBN Corporation
ABS-CBN Corporation

Team Manager | Call Center Operations  

ABS-CBN Corporation

  • Quezon City, Philippines
    Eulogio Rodriguez Jr. Ave, Ugong Norte, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 3 years ago

2021-05-10T16:00:00+00:00
Job closed.

Job Description

The Team Manager is responsible in ensuring consistency across his/her team in meeting and/or exceeding operational metrics as dictated by the business. He/she shall be in-charge of providing regular agent coaching and mentoring, identifying performance gaps, suggesting initiatives and executing action plans to ensure continuous improvement and development of his/her agents. He/she shall ensure that best customer experience is delivered across all channels of customer interaction.

Minimum Qualifications

  • College Graduate
  • With at least 1 year of experience as a Team Supervisor handling Customer Service Programs in a BPO setting

Required Competencies

  • Effective Communication
  • Customer Focus
  • Partnering
  • Building Commitment
  • Managing Performance
  • People Development
  • Planning and Delivering
  • Problem Solving
  • Decision Making
  • Strategic Thinking

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Bridgetowne, Eulogio Rodriguez Jr. Ave, 1604 Quezon City, Philippines
Industry
Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
Vacancy
1 opening
Website
https://careers.abs-cbn.com/

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About ABS-CBN Corporation

ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments. As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence. ABS-CBN’s line of businesses include: • Content Production and Distribution is comprised of content exhibition on free terrestrial television (TV), cable channels and on-line streaming platforms; global operations; films or movies; music; narrowcast; digital; print and on-line publications; and live events and concerts. • News and public affairs programs; News delivery platforms • The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services. • Films • Music • Digital • Live events and concerts • Cable and broadband Teams working in ABS-CBN live out these core values, collectively called “The Kapamilya Way”: • Service Orientation • Meritocracy • Excellence • Teamwork and Partnerships • Teaching and Learning • Honesty, Integrity, and Respect

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