Customer Satisfaction Staff | For pooling
iCONNECT Convergence, Inc. (iCONN)
- Quezon City, Philippines21, Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-05-21T16:00:00+00:00Job closed.
Job Description
The Customer Satisfaction Staff position consists of conducting telephone surveys or interviews explaining objectives and procedures to our valued customers who participated in the customer satisfaction survey, compiling and recording results and data from interviews and surveys.
DUTIES AND RESPONSIBILITIES
- Collect, compile, record, and code results information from interviews or surveys.
- Deal with unpleasant, angry or discourteous individuals.
- Devise and evaluate methods and procedures for collecting data particularly on the survey interview.
- Explain survey objectives and procedures to interviewees.
- Identify and report problems in obtaining the data.
- Identify and resolve inconsistencies in interviewee’s responses.
- Interpret survey questions to help interviewee’s comprehension.
Minimum Qualifications
- College Graduate
- Good communication skills
- Good problem-solving skills
- Keen to details
- Good knowledge on SKY product and services
- Knowledgeable in basic troubleshooting particularly in cable and broadband
- Knowledgeable in MS Office Applications such as Excel, Word, and PowerPoint
Perks and Benefits
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Life Insurance
Maternity & Paternity Leave
Required Skills
- Customer Service
- Customer Research
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Exxa Tower, Bridgetowne, Brgy. Ugong Norte, Quezon City, Metro Manila
- Vacancy
- 1 opening
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About iCONNECT Convergence, Inc. (iCONN)
iCONNECT Convergence, Inc. (iCONN) is a customer service and relationship management consulting and outsourcing business powered by ABS-CBN Corporation to serve its customers and that of its subsidiaries and affiliates.
We provide technical and non-technical customer service and relationship management functions, such as but not limited to directory and information assistance, sales generation, order-taking, telecollection, cross-selling, up-selling, telemarketing for the purpose of promoting and advertising products and services, requests and inquiries handling, sales fulfilment and payment facilitation, whether for itself or for other parties.
We believe that the purpose of our existence is anchored upon the need to provide unparalleled customer experience by creating and deepening good relationships with customers and ultimately making them feel like a true kapamilya in all channels and interactions we serve.