ABS-CBN Corporation
ABS-CBN Corporation

Senior Service Management Specialist  

ABS-CBN Corporation

  • Quezon City, Philippines
    Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-04-23T16:00:00+00:00
Job closed.

Job Description

The Senior Service Management Specialist will be required to lead and manage a range of transformation initiatives within the ABS-CBN Shared Service Center. This position will act as a Transformation Lead and will be required to collaborate with Business Transformation Teams to deliver results on defined projects.

This is an individual contributor role with core responsibilities involving program, change and stakeholder management. An effective team player in strategizing and supporting continuous improvement of the group.

Principal responsibilities include but not limited to the following:

  • Lead transformation and other ad-hoc initiatives/projects. Enforce, maintain, and communicate program management procedures and metrics to enable functional teams to stay on schedule.
  • Responsible for change control and issue management of the project. Collaborate with business, stream and transformations leads to proactively manage issues and change control items. Assign owners and actions and escalate appropriately in a timely manner.
  • Coordinate with service delivery groups and cross-functional teams to drive implementation.
  • Manage team Work Plans to expected standards, precision and completeness. Responsible for understanding and communicating project dependencies and constraints; driving clarity of critical path tasks; and timely tracking of deliverable status, estimate to complete, dependencies, and milestones.
  • Effective stakeholder management and communication throughout the project lifecycle.
  • Deliver and implement projects within agreed timeline and budget.
  • Establish project governance team for effective management of project RAID.
  • Prepare and present project charter/business case.

Minimum Qualifications

  • Must be a graduate of Industrial Engineering/Management Engineering, or any 4-year business-related course
  • Must have exposure in business process outsourcingt/manufacturing and other service delivery organizations
  • Must have solid experience in business writing, facilitation, process design, review and documentation
  • Basic computer literacy, SAP/other ERP application background exposure

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Management and Consultancy
Educational Requirement
Bachelor's degree graduate
Office Address
Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Quezon City, Metro Manila, Philippines
Industry
Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
Vacancy
1 opening
Website
https://careers.abs-cbn.com/

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About ABS-CBN Corporation

ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments. As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence. ABS-CBN’s line of businesses include: • Content Production and Distribution is comprised of content exhibition on free terrestrial television (TV), cable channels and on-line streaming platforms; global operations; films or movies; music; narrowcast; digital; print and on-line publications; and live events and concerts. • News and public affairs programs; News delivery platforms • The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services. • Films • Music • Digital • Live events and concerts • Cable and broadband Teams working in ABS-CBN live out these core values, collectively called “The Kapamilya Way”: • Service Orientation • Meritocracy • Excellence • Teamwork and Partnerships • Teaching and Learning • Honesty, Integrity, and Respect

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