ABS-CBN Corporation
ABS-CBN Corporation

Call Center Agent (For Pooling)  

ABS-CBN Corporation

  • Quezon City, Philippines
    21/F, Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-07-29T16:00:00+00:00
Job closed.

Job Description

RESPONSIBILITIES

  • Understand, know and use digital devices and applications for work, entertainment, communication or for collaboration.
  • Create, move, download, upload, organize files and folder on a computer and on network drives and cloud.
  • Safely connect to wired and wireless networks.
  • Recognize legit news sites and sources.
  • Diagnose simple to complex technical problems and know how to find support and assistance.
  • Protect devices, personal data and privacy in compliance with Data Privacy Act.
  • Recognize regulations on copyright and piracy and escalate any violation to the authorized persons.
  • Apply knowledge of Operating Systems (Windows Word, Windows Excel), search engines and social media sites
  • Use desktop computer system
  • Apply knowledge of company’s products and services
  • Apply knowledge of company processes such as case handling, touch-back, follow-through, escalation and troubleshooting
  • Perform customer related processes on key digital channels such as SNS, Email, SMS, Chat
  • Promote and cross-sell the company products and services
  • Perform required case management/ticketing/CRM/info kit tools

Minimum Qualifications

  • Candidates must have attended atleast 2 years in college
  • Must be proficient in using digital technology such as but not limited to application-based services and a wide range of social media platforms
  • Can type at least 35wpm
  • Must possess excellent oral and written communication skills
  • Strong customer service focus
  • Able to work on cyclical shifts, holidays and fast-paced environment
  • Familiarity with ABS-CBN artists, shows, films, and competitor’s programs preferred
  • Ability to articulate one thoughts and ideas clearly by adhering to the rules of English grammar, both in oral and written form.
  • Familiar and comfortable with a range of digital collaboration tools such as file sharing systems, discussion forums, blogs, online chat and web conferencing.
  • Willing to work in Robinsons Mall Exxa Tower, Bridgetowne, C-5 Road Brgy. Ugong Norte Quezon City.
  • CAN START ASAP

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Robinson's Exxa Tower, Bridgetowne IT Park
Industry
Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
Vacancy
100 openings
Website
https://careers.abs-cbn.com/

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About ABS-CBN Corporation

ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments. As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence. ABS-CBN’s line of businesses include: • Content Production and Distribution is comprised of content exhibition on free terrestrial television (TV), cable channels and on-line streaming platforms; global operations; films or movies; music; narrowcast; digital; print and on-line publications; and live events and concerts. • News and public affairs programs; News delivery platforms • The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services. • Films • Music • Digital • Live events and concerts • Cable and broadband Teams working in ABS-CBN live out these core values, collectively called “The Kapamilya Way”: • Service Orientation • Meritocracy • Excellence • Teamwork and Partnerships • Teaching and Learning • Honesty, Integrity, and Respect

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