Call Center Agent (For Pooling)

ABS-CBN Corporation

  • Quezon City, Philippines
    21/F, Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
  • Full time
Posted 7 days ago and deadline of application is on 29 Jul
Recruiter was hiring 7 hours ago

Call Center Agent (For Pooling)

ABS-CBN Corporation

Job Description

RESPONSIBILITIES

  • Understand, know and use digital devices and applications for work, entertainment, communication or for collaboration.
  • Create, move, download, upload, organize files and folder on a computer and on network drives and cloud.
  • Safely connect to wired and wireless networks.
  • Recognize legit news sites and sources.
  • Diagnose simple to complex technical problems and know how to find support and assistance.
  • Protect devices, personal data and privacy in compliance with Data Privacy Act.
  • Recognize regulations on copyright and piracy and escalate any violation to the authorized persons.
  • Apply knowledge of Operating Systems (Windows Word, Windows Excel), search engines and social media sites
  • Use desktop computer system
  • Apply knowledge of company’s products and services
  • Apply knowledge of company processes such as case handling, touch-back, follow-through, escalation and troubleshooting
  • Perform customer related processes on key digital channels such as SNS, Email, SMS, Chat
  • Promote and cross-sell the company products and services
  • Perform required case management/ticketing/CRM/info kit tools

Minimum Qualifications

  • Candidates must have attended atleast 2 years in college
  • Must be proficient in using digital technology such as but not limited to application-based services and a wide range of social media platforms
  • Can type at least 35wpm
  • Must possess excellent oral and written communication skills
  • Strong customer service focus
  • Able to work on cyclical shifts, holidays and fast-paced environment
  • Familiarity with ABS-CBN artists, shows, films, and competitor’s programs preferred
  • Ability to articulate one thoughts and ideas clearly by adhering to the rules of English grammar, both in oral and written form.
  • Familiar and comfortable with a range of digital collaboration tools such as file sharing systems, discussion forums, blogs, online chat and web conferencing.
  • Willing to work in Robinsons Mall Exxa Tower, Bridgetowne, C-5 Road Brgy. Ugong Norte Quezon City.
  • CAN START ASAP

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
Robinson's Exxa Tower, Bridgetowne IT Park
Industry
Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
Vacancy
100 openings
Website
https://careers.abs-cbn.com/

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About ABS-CBN Corporation

ABS-CBN Corporation is the Philippines’ leading information and entertainment multimedia conglomerate. The Company is primarily involved in television and radio broadcasting, as well as in the production of television and radio programming for domestic and international audiences and other related businesses. ABS-CBN produces a wide variety of engaging, world-class entertainment programs that are aired on free-to-air television. The Company is also one of the leading radio broadcasters, operating eighteen radio stations throughout the key cities of the Philippines. ABS-CBN provides news and entertainment programming for nine channels on cable TV and operates the country's largest cable TV service provider. The Company also owns the leading-cinema and music production and distribution outfits in the country. It brings its content to worldwide audiences via cable, satellite, online and mobile. The Company has interests in content development and production, cable and satellite television services, merchandising and licensing, mobile and online multimedia services, glossy magazine publishing, video and audio post production, and overseas services, all of which complement and enhance ABS-CBN's strength in content production and distribution.
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