Call Center Agent (For Pooling)
- Quezon City, Philippines21/F, Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippines
- Full time
- Understand, know and use digital devices and applications for work, entertainment, communication or for collaboration.
- Create, move, download, upload, organize files and folder on a computer and on network drives and cloud.
- Safely connect to wired and wireless networks.
- Recognize legit news sites and sources.
- Diagnose simple to complex technical problems and know how to find support and assistance.
- Protect devices, personal data and privacy in compliance with Data Privacy Act.
- Recognize regulations on copyright and piracy and escalate any violation to the authorized persons.
- Apply knowledge of Operating Systems (Windows Word, Windows Excel), search engines and social media sites
- Use desktop computer system
- Apply knowledge of company’s products and services
- Apply knowledge of company processes such as case handling, touch-back, follow-through, escalation and troubleshooting
- Perform customer related processes on key digital channels such as SNS, Email, SMS, Chat
- Promote and cross-sell the company products and services
- Perform required case management/ticketing/CRM/info kit tools
- Candidates must have attended atleast 2 years in college
- Must be proficient in using digital technology such as but not limited to application-based services and a wide range of social media platforms
- Can type at least 35wpm
- Must possess excellent oral and written communication skills
- Strong customer service focus
- Able to work on cyclical shifts, holidays and fast-paced environment
- Familiarity with ABS-CBN artists, shows, films, and competitor’s programs preferred
- Ability to articulate one thoughts and ideas clearly by adhering to the rules of English grammar, both in oral and written form.
- Familiar and comfortable with a range of digital collaboration tools such as file sharing systems, discussion forums, blogs, online chat and web conferencing.
- Willing to work in Robinsons Mall Exxa Tower, Bridgetowne, C-5 Road Brgy. Ugong Norte Quezon City.
- CAN START ASAP
- Job level
- Entry Level / Junior, Apprentice
- Job category
- Customer Service
- Educational requirement
- Bachelor's degree graduate
- Recruiter response to application
- Office Address
- Robinson's Exxa Tower, Bridgetowne IT Park
- Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
- 100 openings
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