ABS-CBN Corporation
ABS-CBN Corporation

IT Accounts Specialist / Business Analyst | For Pooling  

ABS-CBN Corporation

  • Quezon City, Philippines
    Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-08-29T16:00:00+00:00
Job closed.

Job Description

The IT Accounts Specialist works hand in hand with the IT Accounts Hed and supports the IT Accounts Head in fulfilling the following responsibilities for assigned accounts: (1) Strategic Partnership and (2) Relationship Management. He/She also performs a Business Analyst role to support the planning and delivery of solutions to meet the needs of the account/business unit (understanding of BU processes, analysis of BU requirements, IT Services reporting).

Duties and Responsibilities

  • Understand, evaluate and document high level BU processes and uncover improvements related to the technology requirements of the business units
  • Gather, understand, collate and document high level business needs
  • Engage in business process review and documentation, requirements elicitation, analysis and documentation, and user case or user story creation.
  • Stay up-to-date on the latest process and IT technology advancements to automate and modernize systems
  • Assist the Account Manager in the development and update of BU’s multi-year Technology Roadmap by collating information and documenting requirements
  • Assist in managing the initiative portfolio of the business unit
  • Participate in BU projects i.e. software/tool evaluation to fulfill documentation requirements and assist the Account Manager in vendor / project team coordination
  • Provide special assistance to the BUs to augment Account Management function for the completion of service requests, resolution of incidents/problems and in providing TLC to the BU
  • Prepare and produce useful reports i.e. the following IT Services reports
  • Represent the IT Accounts Head on BU meeting/s, as needed and gather critical information from meetings attended with project teams and stakeholders.

Minimum Qualifications

  • Graduate of Information Technology / Computer Science / Engineering (preferably Industrial Engineering) course.
  • At least 2 years work experience or combined experience in Business Process Analysis and Design & Systems Requirement Elicitation and Documentation. Experience on customer relations would be a plus
  • Functional: Systems thinking – should be able to adequately understand organization and processes within a BU or its inter-relations outside the BU
  • Technical: Entity Relations Analysis, Systems Analysis, Software Development Methodology, Documentation Skill. Must have experience working directly with solutions delivery/technical teams. Understanding codes would be an advantage.
  • Business: Basic understanding of the core processes & value chain of the business
  • Excellent problem-solving skills
  • Analytical mindset
  • Good interpersonal skills
  • Attention to detail
  • Excellent written and verbal communication skills

Required Skills

  • Relationship Management
  • Project Management
  • Business Analysis
  • Customer Service
  • Requirements Analysis

Preferred Courses

  • Information Technology
  • Computer Science
  • Industrial Engineering

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Quezon City, Metro Manila, Philippines
Industry
Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
Vacancy
1 opening
Website
https://careers.abs-cbn.com/

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About ABS-CBN Corporation

ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments. As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence. ABS-CBN’s line of businesses include: • Content Production and Distribution is comprised of content exhibition on free terrestrial television (TV), cable channels and on-line streaming platforms; global operations; films or movies; music; narrowcast; digital; print and on-line publications; and live events and concerts. • News and public affairs programs; News delivery platforms • The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services. • Films • Music • Digital • Live events and concerts • Cable and broadband Teams working in ABS-CBN live out these core values, collectively called “The Kapamilya Way”: • Service Orientation • Meritocracy • Excellence • Teamwork and Partnerships • Teaching and Learning • Honesty, Integrity, and Respect

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