IT Accounts Specialist (Business Analyst)

ABS-CBN Corporation

  • Quezon City, Philippines
    , Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
  • Full time
Posted a month ago and deadline of application is on 29 Apr
Recruiter was hiring 22 minutes ago

IT Accounts Specialist (Business Analyst)

ABS-CBN Corporation

Job Description

The IT Accounts Specialist works hand in hand with the IT Accounts Hed and supports the IT Accounts Head in fulfilling the following responsibilities for assigned accounts: (1) Strategic Partnership and (2) Relationship Management. He/She also performs a Business Analyst role to support the planning and delivery of solutions to meet the needs of the account/business unit (understanding of BU processes, analysis of BU requirements, IT Services reporting).

DUTIES AND RESPONSIBILITIES

  • Understand, evaluate and document high level BU processes and uncover improvements related to the technology requirements of the business units
  • Gather, understand, collate and document high level business needs
  • Engage in business process review and documentation, requirements elicitation, analysis and documentation, and user case or user story creation.
  • Stay up-to-date on the latest process and IT technology advancements to automate and modernize systems
  • Assist the Account Manager in the development and update of BU’s multi-year Technology Roadmap by collating information and documenting requirements
  • Assist in managing the initiative portfolio of the business unit
  • Participate in BU projects i.e. software/tool evaluation to fulfill documentation requirements and assist the Account Manager in vendor / project team coordination
  • Provide special assistance to the BUs to augment Account Management function for the completion of service requests, resolution of incidents/problems and in providing TLC to the BU
  • Prepare and produce useful reports i.e. the following IT Services reports
  • Represent the IT Accounts Head on BU meeting/s, as needed and gather critical information from meetings attended with project teams and stakeholders.

Minimum Qualifications

  • Graduate of Information Technology / Computer Science / Engineering (preferably Industrial Engineering) course.
  • At least 2 years work experience or combined experience in Business Process Analysis and Design & Systems Requirement Elicitation and Documentation. Experience on customer relations would be a plus
  • Functional: Systems thinking – should be able to adequately understand organization and processes within a BU or its inter-relations outside the BU
  • Technical: Entity Relations Analysis, Systems Analysis, Software Development Methodology, Documentation Skill. Must have experience working directly with solutions delivery/technical teams. Understanding codes would be an advantage.
  • Business: Basic understanding of the core processes & value chain of the business
  • Excellent problem-solving skills
  • Analytical mindset
  • Good interpersonal skills
  • Attention to detail
  • Excellent written and verbal communication skills

Required Skills

  • Relationship Management
  • Project Management
  • Business Analysis
  • Customer Service
  • Requirements Analysis

Preferred Courses

  • Information Technology
  • Computer Science
  • Industrial Engineering

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Quezon City, Metro Manila, Philippines
Industry
Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
Vacancy
1 opening
Website
https://careers.abs-cbn.com/

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About ABS-CBN Corporation

ABS-CBN Corporation is the Philippines’ leading information and entertainment multimedia conglomerate. The Company is primarily involved in television and radio broadcasting, as well as in the production of television and radio programming for domestic and international audiences and other related businesses. ABS-CBN produces a wide variety of engaging, world-class entertainment programs that are aired on free-to-air television. The Company is also one of the leading radio broadcasters, operating eighteen radio stations throughout the key cities of the Philippines. ABS-CBN provides news and entertainment programming for nine channels on cable TV and operates the country's largest cable TV service provider. The Company also owns the leading-cinema and music production and distribution outfits in the country. It brings its content to worldwide audiences via cable, satellite, online and mobile. The Company has interests in content development and production, cable and satellite television services, merchandising and licensing, mobile and online multimedia services, glossy magazine publishing, video and audio post production, and overseas services, all of which complement and enhance ABS-CBN's strength in content production and distribution.
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