IT Systems Analyst  

Responsible for the details pertaining to the planning, budgeting, scheduling, delivery, systems testing, user acceptance and support of all information systems that support the business processes. He/She ensures customer satisfaction with the delivery of the IT services.

DUTIES AND RESPONSIBILITIES

A. INFORMATION PLANNING

• Provides inputs to the overall Information Systems Planning by identifying the information requirements of the business units assigned to him, by determining the appropriate information systems to support them and by assigning priorities to aid the timing systems delivery.
• Works with the business units to identify areas where IT can provide value.
• Works with the business process owners in preparing cost benefit analysis to support project justification.
• Keeps abreast with business trends and performs regular benchmarking of our business practices and standards.
• Keeps abreast with new technologies and how they can be adopted.

B. ACCOUNT MANAGEMENT

• Participates in planning with the respective RIO assigned.
• Meets with the RIO, updates of the status of on-going projects and the unit’s information systems plan.
• Provides periodic updates on IT services rendered.
• Ensures alignment of IT plans/projects to the business unit’s plans/projects and makes sure that these are properly planned for and budgeted.
• Determines business unit’s customer satisfaction level.
• Ensures that IT services are delivered according to SLAs.
• Ensures that systems delivered fulfill business requirements.
• Provides facility for KPI measurement, monitoring and reporting.

C. SYSTEM DEVELOPMENT AND IMPLEMENTATION

• Leads the Pre-project Initiation and Project Initiation stages of any systems delivery project.
• Works closely with the Analyst/Programmer in systems development and implementation.
• Coordinates with the process owners and Change and Quality Management unit of IT for setting up policies and procedures related to the implementation of new systems or enhancing existing systems.

• Graduate of BS degree, preferably in Business/Accounting, Computer Engineering, Computer Science or other related field
• Relevant experience in information systems planning
• Relevant training in IT, at least two (2) years of work experience as Programmer/Analyst Programmer
• Relevant experience in systems development and implementation, with at least three (3) years in a project leader or project implementation role
• Strong planning, leading, organizing, controlling and decision-making abilities
• Extensive knowledge on business processes and practices
• Budgeting abilities
• Business case writing
• Strong verbal, written, presentation ad negotiation skills
• Good project management skills
• KPI and SLA definition and monitoring skills
• Flexibility to adapt to the ever-changing IT environment and changes to the business environment
• General knowledge in technology
• Knowledge in programming and programming tools and techniques