ABS-CBN Corporation
ABS-CBN Corporation

IT Process Manager  

ABS-CBN Corporation

  • Quezon City, Philippines
    , Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-03-30T16:00:00+00:00
Job closed.

Job Description

Human Resources and Competency Management

  • Provide a structured approach to ensure optimal acquisition, planning, evaluation and development of IT human resources.
  • He/She shall ensure that: (1) IT Organization is structured to deliver effectively and efficiently; and (2) IT personnel are competent and motivated.

Process Quality Management

  • Define and communicate quality requirements in all processes, procedures and related enterprise outcomes.
  • He/She shall enable controls, ongoing monitoring, and the use of proven practices and standards in continuous improvement and efficiency efforts.

Service Management

  • Define agile Service Management best practice processes and ensure that these are adopted and sustained to enable the effective management and implementation of services.
  • He/She shall be in charge of the following ITSM processes: (1) Change Management - ensure authorization of changes are made in a timely manner and with minimal errors; and (2) Problem Management - ensure that IT-related problems are resolved so that they do not reoccur.

Continual Improvement and Performance Management

  • Continually align and realign IT processes and services to the changing business needs by identifying and implementing improvements to IT.
  • He/She shall ensure that: (1) ensure relevant KPI’s are in place and are consistently being measured; (2) provide timely, accurate and relevant management information that will aid in making strategic decisions; and (3) recommend improvement opportunities

Minimum Qualifications

  • Graduate of Industrial Engineering, Management Engineering, Business, or other Information Technology-related course
  • At least 10 years of work experience or combined experience in Agile Processes, IT Service Management, IT Process and Policies Analysis and Design, Quality Management, Project Management, Implementation, and Transformation
  • Should have an in-depth application of the agile methodology, process analysis, service management, and quality management
  • Should have the application of project management.
  • Should be knowledgeable in systems analysis, entity relations analysis, software development, and project management methodology
  • Design thinking – should be able to pull together solutions to problems that are centered to customer’s point of view
  • Agile discipline – should be able to respond, adapt and implement changes swiftly
  • Lean thinking – expected to lead in delivering optimized value to customers
  • Systems thinking – should be able to adequately inter-relate processes, services and systems.
  • Process discipline – expected to be the steward of ensuring strict adherence to standards, policies and IT frameworks
  • Technology interest – expected to be interested in current technology solutions and trends
  • Must be ITIL Certified and Six-Sigma belt holder
  • Other certifications such as PMP, COBIT, and relevant IT Governance frameworks are a plus

Required Skills

  • Project Management
  • Quality Assurance
  • Process Improvement
  • Performance Management

Licenses and Certifications

  • Lean Six Sigma Certification
  • (Six Sigma) Yellow Belt
  • (Six Sigma) Green Belt
  • (Six Sigma) Black Belt
  • ITIL v2 Foundation
  • ITIL v2 Practitioner
  • ITIL v3 Foundation in IT Service Management
  • ITIL v3 Expert

Preferred Courses

  • Information Technology
  • Computer Science
  • Computer Engineering

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Ground Floor ELJ Building, ABS-CBN Compound, Mother Ignacia Avenue, 1100 Metro Manila, Quezon City, Metro Manila, Philippines
Industry
Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
Vacancy
1 opening
Website
https://careers.abs-cbn.com/

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About ABS-CBN Corporation

ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments. As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence. ABS-CBN’s line of businesses include: • Content Production and Distribution is comprised of content exhibition on free terrestrial television (TV), cable channels and on-line streaming platforms; global operations; films or movies; music; narrowcast; digital; print and on-line publications; and live events and concerts. • News and public affairs programs; News delivery platforms • The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services. • Films • Music • Digital • Live events and concerts • Cable and broadband Teams working in ABS-CBN live out these core values, collectively called “The Kapamilya Way”: • Service Orientation • Meritocracy • Excellence • Teamwork and Partnerships • Teaching and Learning • Honesty, Integrity, and Respect

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