Kapamilya Digital Support Specialist - Project Based (iCONNECT Convergence)

ABS-CBN Corporation

  • Quezon City, Philippines
    21st Floor Robinsons Exxa Tower, Brigdetown, C-5 Road, Brgy. Ugong Norte Quezon City, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 30 Sep
Recruiter was hiring 3 minutes ago

Kapamilya Digital Support Specialist - Project Based (iCONNECT Convergence)

ABS-CBN Corporation

Job Description

  • Ability to understand, know and use digital devices and applications for work, entertainment, communication or for collaboration.
  • Ability to create, move, download, upload, organize files and folder on a computer and on network drives and cloud.
  • Ability to safely connect to wired and wireless networks.
  • Ability to recognize legit news sites and sources.
  • Ability to diagnose simple to complex technical problems and know how to find support and assistance.
  • Able to protect devices, personal data and privacy in compliance with Data Privacy Act.
  • Ability to recognize regulations on copyright and piracy and escalate any violation to the authorized persons.
  • Knowledge of Operating Systems (Windows Word, Windows Excel), search engines and social media sites
  • Ability to use desktop computer system
  • Knowledge of company’s products and services
  • Knowledge of company processes such as case handling, touch-back, follow-through, escalation and troubleshooting
  • Knowledge of customer related processes on key digital channels such as SNS, Email, SMS, Chat
  • Ability to promote and cross-sell the company products and services
  • Knowledge of the required case management/ticketing/CRM/info kit tools

Minimum Qualifications

  • College Graduate
  • Must be proficient in using digital technology such as but not limited to applicationbased services and a wide range of social media platforms
  • Can type at least 35wpm
  • Must possess excellent oral and written communication skills
  • Strong customer service focus
  • Able to work on cyclical shifts, holidays and fastpaced environment
  • Familiarity with ABSCBN artists, shows, films, and competitor’s programs preferred
  • Ability to articulate one thoughts and ideas clearly by adhering to the rules of English grammar, both in oral and written form.
  • Familiar and comfortable with a range of digital collaboration tools such as file sharing systems, discussion forums, blogs, online chat and web conferencing.

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
21st Floor Robinsons Exxa Tower, Brigdetown, C-5 Road, Brgy. Ugong Norte Quezon City
Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
20 openings

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About ABS-CBN Corporation

ABS-CBN Corporation is the Philippines’ leading information and entertainment multimedia conglomerate. The Company is primarily involved in television and radio broadcasting, as well as in the production of television and radio programming for domestic and international audiences and other related businesses. ABS-CBN produces a wide variety of engaging, world-class entertainment programs that are aired on free-to-air television. The Company is also one of the leading radio broadcasters, operating eighteen radio stations throughout the key cities of the Philippines. ABS-CBN provides news and entertainment programming for nine channels on cable TV and operates the country's largest cable TV service provider. The Company also owns the leading-cinema and music production and distribution outfits in the country. It brings its content to worldwide audiences via cable, satellite, online and mobile. The Company has interests in content development and production, cable and satellite television services, merchandising and licensing, mobile and online multimedia services, glossy magazine publishing, video and audio post production, and overseas services, all of which complement and enhance ABS-CBN's strength in content production and distribution.
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