ABS-CBN Corporation
ABS-CBN Corporation

Kapamilya Digital Support Specialist | iCONNECT Convergence  

ABS-CBN Corporation

  • Quezon City, Philippines
    21st Floor, 21st Floor Robinsons Exxa Tower, Brigdetown, C-5 Road, Brgy. Ugong Norte Quezon City, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-01-30T16:00:00+00:00
Job closed.

Job Description

  • Ability to understand, know and use digital devices and applications for work, entertainment, communication or for collaboration.
  • Ability to create, move, download, upload, organize files and folder on a computer and on network drives and cloud.
  • Ability to safely connect to wired and wireless networks.
  • Ability to recognize legit news sites and sources.
  • Ability to diagnose simple to complex technical problems and know how to find support and assistance.
  • Able to protect devices, personal data and privacy in compliance with Data Privacy Act.
  • Ability to recognize regulations on copyright and piracy and escalate any violation to the authorized persons.
  • Knowledge of Operating Systems (Windows Word, Windows Excel), search engines and social media sites
  • Ability to use desktop computer system
  • Knowledge of company’s products and services
  • Knowledge of company processes such as case handling, touch-back, follow-through, escalation and troubleshooting
  • Knowledge of customer related processes on key digital channels such as SNS, Email, SMS, Chat
  • Ability to promote and cross-sell the company products and services
  • Knowledge of the required case management/ticketing/CRM/info kit tools

Minimum Qualifications

  • Candidates must have attended at least 2 years in college
  • Must be proficient in using digital technology such as but not limited to application-based services and a wide range of social media platforms
  • Can type at least 35wpm
  • Must possess excellent oral and written communication skills
  • Strong customer service focus
  • Able to work on cyclical shifts, holidays and fastpaced environment
  • Familiarity with ABSCBN artists, shows, films, and competitor’s programs preferred
  • Ability to articulate one thought and ideas clearly by adhering to the rules of English grammar, both in oral and written form.
  • Familiar and comfortable with a range of digital collaboration tools such as file sharing systems, discussion forums, blogs, online chat and web conferencing.
  • Willing to work in Exxa Tower, C-% Rd., Brgy. Ugong Q.C

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Completed associate's degree
Recruiter response to application
Always
Office Address
Robinsons Exxa Tower, Brigdetown, C-5 Road, Brgy. Ugong Norte Quezon City
Industry
Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
Vacancy
2 openings
Website
https://careers.abs-cbn.com/

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About ABS-CBN Corporation

ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments. As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence. ABS-CBN’s line of businesses include: • Content Production and Distribution is comprised of content exhibition on free terrestrial television (TV), cable channels and on-line streaming platforms; global operations; films or movies; music; narrowcast; digital; print and on-line publications; and live events and concerts. • News and public affairs programs; News delivery platforms • The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services. • Films • Music • Digital • Live events and concerts • Cable and broadband Teams working in ABS-CBN live out these core values, collectively called “The Kapamilya Way”: • Service Orientation • Meritocracy • Excellence • Teamwork and Partnerships • Teaching and Learning • Honesty, Integrity, and Respect

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