Digital Support Specialist (iCONNECT Convergence)
- Quezon City, Philippines21st Floor Robinsons Exxa Tower, Brigdetown, C-5 Road, Brgy. Ugong Norte Quezon City, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippines
- Full time
- Ability to understand, know and use digital devices and applications for work, entertainment, communication or for collaboration.
- Ability to create, move, download, upload, organize files and folder on a computer and on network drives and cloud.
- Ability to safely connect to wired and wireless networks.
- Ability to recognize legit news sites and sources.
- Ability to diagnose simple to complex technical problems and know how to find support and assistance.
- Able to protect devices, personal data and privacy in compliance with Data Privacy Act.
- Ability to recognize regulations on copyright and piracy and escalate any violation to the authorized persons.
- Knowledge of Operating Systems (Windows Word, Windows Excel), search engines and social media sites
- Ability to use desktop computer system
- Knowledge of company’s products and services
- Knowledge of company processes such as case handling, touch-back, follow-through, escalation and troubleshooting
- Knowledge of customer related processes on key digital channels such as SNS, Email, SMS, Chat
- Ability to promote and cross-sell the company products and services
- Knowledge of the required case management/ticketing/CRM/info kit tools
- College Graduate
- Must be proficient in using digital technology such as but not limited to applicationbased services and a wide range of social media platforms
- Can type at least 35wpm
- Must possess excellent oral and written communication skills
- Strong customer service focus
- Able to work on cyclical shifts, holidays and fastpaced environment
- Familiarity with ABSCBN artists, shows, films, and competitor’s programs preferred
- Ability to articulate one thoughts and ideas clearly by adhering to the rules of English grammar, both in oral and written form.
- Familiar and comfortable with a range of digital collaboration tools such as file sharing systems, discussion forums, blogs, online chat and web conferencing.
- Job level
- Fresh Grad / Entry Level
- Job category
- Customer Service
- Educational requirement
- Bachelor's degree graduate
- Recruiter response to application
- Office Address
- 21st Floor Robinsons Exxa Tower, Brigdetown, C-5 Road, Brgy. Ugong Norte Quezon City
- Entertainment / Film / News and Current Affairs / Public Service / Publishing / Digital, etc.
- 37 openings
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