Digital Commerce Partnership Lead APAC  

Identify and cultivate new regional business opportunities across B2C and iB2C for the APAC team. This position requires a cross-functional skill set to work with local and international enterprise clients and to collaborate inter-departmentally within the company.

Summary

• As the Digital Commerce partnership manager you are the primary customer interface and escalation point, have full responsibility for account Profit & Loss (P&L), developing and executing the account plan, and ensuring account KPI’s and SLA’s are met and continually improved upon.
• You will work closely and collaborate with other internal department service providers to ensure best-in-class end-to-end service execution.
• You will keep abreast of client industry developments, market trends and competitive intelligence, gaining specialized industry knowledge which enables us to add-value and more deeply understands the client’s business challenges and opportunities.

Reporting lines

• Direct reporting line to the Regional Head of Digital Commerce

Key accountabilities and responsibilities

• Build relationships with new regional clients
• Provide leadership and vision on e-commerce strategy and execution in APAC
• Propose, develop, execute, and maintain strategic relationships with organisations such as Alibaba, Amazon, Grab
• Work closely with internal functions to make sure the partnership strategy is aligned and followed up from proposal to execution.

Partnership Growth and Stakeholder Management.

• Own and drive strategic account planning to develop client-specific operation plans that leverage our product and service capabilities, drive business growth, deliver cost savings and improve client and consumer satisfaction
• Become an expert of the clients’ specific implementation of eCommerce operation service in support of our business.
• Provide timely feedback to the management regarding performance, activities and account strategy concerns, using relevant monitoring tools.
• Provide direction in the execution of assortment and pricing strategy, bundling strategy, order value optimization

Measures of success

• Clear deployment roadmap and execution of regional partnerships
• Regional B2C/iB2C e-commerce revenue, growth, and underlying KPIs
• Online customer satisfaction and retention

• Masters degree in business information systems or a related IT field
• At least 7 years of experience of working in Digital, IT, E-commerce or Retails business.
• Experience in e-commerce, digital strategy and partnership development.
• Excellent verbal and written communication skills, commercial and client-facing abilities.
• Collaborative, team-oriented spirit with a history of success developing cross-country relationships and leading cross-functional projects.
• Proactive and problem-solving attitude.
• Fluent English, both writing and speaking.