A Junior Application Support Engineer (JASE) is an IT professional who provides technical support regarding a spectrum of software used within a specific business sector.
As part of the IT support team, a JASE needs both technical knowledge and “people” skills to do their job well. Given how interwoven technology and the business world have become, JASEs often collaborate with other teams as well as customers.
Although the JASE is the first line of defense in finding the root cause of an application malfunction, sometimes they find an issue too severe for them to address. Their duty in this scenario is to escalate the issue to their Senior Engineer. The Senior Engineer then formulates a plan to address the issue and dictates said plan to their team of JASEs.
Onboard New Users
This is where strong communication and interpersonal skills come in handy. The JASE is part of the team responsible for ensuring new users of an application have a smooth onboarding process. These users could be internal users of the company one works for, or they can be clients of an agency.
Identify Potential Issues
Part of what makes a good JASE is the foresight to anticipate and address potential issues before they become issues. This takes good organizational skills and a keen attention to detail.
Work with Cross-Functional Teams
Rarely is the role of JASSE a one-person show. They work with the support team on a daily basis to contribute to their employer’s overall IT needs and strategy.
- The position requires a graduate of any four (4) year course in Bachelor's degree in Computer Science or a related field, such as Software Development. or equivalent
- 1 to 3 years of experience
- Ability to learn and master employer-specific software
- Written and verbal communication skills
- Ability to diagnose & address application issues keen on details
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills