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Accenture in the Philippines

Accenture Cebu | BPO Trainer Analyst  

Accenture in the Philippines

 
  • Cebu City, Philippines
    Cebu City, Cebu, Philippines
    Cebu City
    Cebu
    Philippines
    Philippines
  • Full timeFULL_TIME

Posted 25 days ago and deadline of application is on 16 Jul

Recruiter was hiring 2 days ago

2024-06-18T03:02:26.592064+00:002024-07-16T16:00:00+00:00

Job Description

Accenture in the Philippines is currently looking for talented individuals for our BPO Trainer Analyst.

About Us: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

About the Role: As an BPO Trainer Analyst, you will perform the following (but not limited to) duties and responsibilities: 

  • The Voice Coach carries out regular monitoring/coaching of the agents on the floor. In addition, this position creates a need for effective relationship partnering with Operations. This position also promotes a team-oriented environment through people development, strong leadership, remedial training.
  • Train, assess and implement activities to effect improvement in customer service skills, accent neutralization and grammar.
  • Assessing relevant training needs for individuals.
  • Creating and implementing training modules as needed by the client and rolling out the same to the agents undergoing training and agents on floor as well.
  • Conduct training for new hires and recurrent training for employees on customer service, grammar and accent neutralization

Minimum Qualifications

About You: The ideal candidate will have the following skills and experience:

  • Open to college graduate and undergraduates with at least two years of related experience in training
  • Knowledge of V& A fundamentals, Culture, Customer to deliver short burst modules
  • Amenable to work on site in Cebu City

Required Skills

  • Training Facilitation

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Cebu City, Cebu, Philippines
Industry
Information Technology / IT
Vacancy
10 openings
Website
https://www.accenture.com/ph-en/careers

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About Accenture in the Philippines

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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