Accenture Cebu | Customer Service Representative
Accenture Philippines
- Cebu City, Philippines16/FLR, Barangka Ilaya, Cebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Full timeFULL_TIME
Expired 2 months ago
2023-10-14T16:00:00+00:00Job closed.
Job Description
Accenture in the Philippines is currently looking for Customer Service Associates (Project Employee) who will be responsible in performing the following day-to-day tasks:
- Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
- Provide an appropriate solution to resolve issues
- Provide post-purchase order support and order modifications for requests.
- Remotely assist and setup purchased devices
- Support member inquiries related to Order or Returns, Exchanges, Warranties, and price match policies.
- Perform activation assistance, cancellation, enrolment, marketing options, merge-match, password reset, profile updates, forgot card, certificate management, point management, offers and articulate member benefits
- Covers all products including Desktop support
- Voice Support
Minimum Qualifications
What are we looking?
- Open to college graduates, college undergraduates and associate degree graduates with relevant work experience
- With minimum 6 months Customer Service Experience in Tech Support, Retail, Sales or any related industry on a Voice Account
- Good verbal and written communications skills. Strong phone and verbal communication skills
- Amenable to Project Employment
- Amenable to 100% Onsite in Cebu with rotating schedule (predominantly Night shift)
- Amenable to work on weekends and/or holidays
- Windows and Mac troubleshooting skill is preferred
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Ebloc2, W Geonzon St Cebu I.T. Park,
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About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.