Accenture Philippines
Accenture Philippines

Accenture Cebu | Customer Service Representative  

Accenture Philippines

  • Cebu City, Philippines
    16/FLR, Barangka Ilaya, Cebu City, Central Visayas, Philippines
    Cebu City
    Central Visayas
  • Full timeFULL_TIME

Expired 2 months ago

Job closed.

Job Description

Accenture in the Philippines is currently looking for Customer Service Associates (Project Employee) who will be responsible in performing the following day-to-day tasks:

  • Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
  • Provide an appropriate solution to resolve issues
  • Provide post-purchase order support and order modifications for requests.
  • Remotely assist and setup purchased devices
  • Support member inquiries related to Order or Returns, Exchanges, Warranties, and price match policies.
  • Perform activation assistance, cancellation, enrolment, marketing options, merge-match, password reset, profile updates, forgot card, certificate management, point management, offers and articulate member benefits
  • Covers all products including Desktop support
  • Voice Support

Minimum Qualifications

What are we looking?

  • Open to college graduates, college undergraduates and associate degree graduates with relevant work experience
  • With minimum 6 months Customer Service Experience in Tech Support, Retail, Sales or any related industry on a Voice Account
  • Good verbal and written communications skills. Strong phone and verbal communication skills
  • Amenable to Project Employment
  • Amenable to 100% Onsite in Cebu with rotating schedule (predominantly Night shift)
  • Amenable to work on weekends and/or holidays
  • Windows and Mac troubleshooting skill is preferred

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Ebloc2, W Geonzon St Cebu I.T. Park,
Information Technology / IT
100 openings

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About Accenture Philippines

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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