Accenture Cebu | Workforce Management Associate
Accenture Philippines
- Cebu City, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Cebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Full timeFULL_TIME
Expired a year ago
2022-11-02T16:00:00+00:00Job closed.
Job Description
Are you ready to accent on the future? Apply now and be part of Accenture’s growing organization of empowered people!
Accenture in the Philippines is currently looking for Workforce / Real Time Analysts who will be responsible in performing the following day-to-day tasks:
- You will be responsible in real-time adherence and queue management for business operations and monitoring and managing site activities to support client/account service level agreements.
- You will ensure that scheduled team logins/ logout on time, and managing, controlling, and reporting non-adherence to schedules.
- You will be managing required real-time reporting requirement deliverables via service menus and ad-hoc requirements.
- You will be the point of contact for processing and identifying schedule exceptions (e.g. trainings, coaching) including minimum length, approval, data entry responsibilities, and tracking.
Minimum Qualifications
What are we looking for?
- Open to college graduates, college undergraduates and associate degree graduates with related work experience
- Must have at least 1 year of work experience in Workforce Management / Real Time Analyst in a BPO industry
- Amenable to work in Cebu City
- Willing to go back on-site once recalled
Good to have skills:
- Experience in using Real Time Management systems (e.g. Avaya, CUIC, Genesys, In Contact)
- Familiarity with DANER approach in monitoring real time activities
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 16/F Ebloc2, W Geonzon St., Cebu I.T. Park, Lahug, Cebu City, Cebu
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About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.