Accenture Philippines
Accenture Philippines

Workforce Management Associate | Accenture Cebu  

Accenture Philippines

 
  • Cebu City, Philippines
    16/F Ebloc 2, Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Cebu City, Central Visayas, Philippines
    Cebu City
    Central Visayas
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 2 years ago

2022-03-15T16:00:00+00:00
Job closed.

Job Description

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!


The Workforce Services Associates are responsible for driving delivery and optimizing team performance by working closely with clients and working on achieving their goals. Tasks may also include:

  • Real-time adherence and queue management for business operations
  • Monitoring and managing site activities to support client/account service level agreements
  • Ensuring scheduled team logins/ logout on time, and managing, controlling and reporting non-adherence to schedules.
  • Managing required real-time reporting requirement deliverables via service menus and ad-hoc requirements
  • Being the point of contact for processing and identifying schedule exceptions (e.g. trainings, coaching) including minimum length, approval, data entry responsibilities, and tracking.

Minimum Qualifications

What are we looking for?

  • Bachelor’s degree holder
  • At least 6 months to 1 year working experience and a working knowledge of using Real Time Management systems (e.g. Avaya, CUIC, Genesys, In Contact)
  • Must be familiar with DANER approach in monitoring real time activities.
  • Knowledgeable in using Microsoft Excel
  • Knowledgeable on monitoring real time agent adherence and escalate to proper channels
  • Willing to work in Accenture Cebu
  • Willing to go back on-site once recalled

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
W Geonzon St., Cebu I.T. Park, Lahug, Cebu City, Cebu
Industry
Information Technology / IT
Vacancy
50 openings
Website
https://www.accenture.com/ph-en

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About Accenture Philippines

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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