Workforce Management Team Lead | Accenture Cebu  

Responsibilities:

• Responsible for coordinating and guiding teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence and schedule compliance, and provide key reporting details
• Aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments
• Drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions
• Increase employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis
• Manages internal and external audit with processes and controls
• Responsible for the development of resources under his/her span

Qualifications:

• Graduate of any Bachelor's degree
• Must have at least 7 years of experience in Workforce Management
• Must have at least 3 years experience as Workforce Management Team Lead
• Strong Knowledge on Workforce Tools ( e.g. IEX, EWFM, Blue Pumpkin, Genesys) and WFM concepts
• Strong technical documentation , arithmetic , analytical, problem solving and presentation skills
• Proven experience consulting with all levels of management, peers, and teams
• Willing to work in Accenture Cebu
• Willing to go back on-site once recalled