Customer Service for Claims & Insurance Account (Accenture Cebu)
Accenture Philippines
- Cebu City, Philippines16/F Ebloc2,, Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Cebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
*Join Accenture, the leading and one of the most established organization in the world and get PHP 150,000 Signing Bonus!*
Customer Service Representative – Group Life and Disability Insurance:
- Manages incoming telephone calls, emails, and/or faxes for the following lines of business:
- Life Insurance (LI) – services include Enrollment Support, Web Support, Medical Underwriting Inquiries, Account Maintenance, Billing, Continuation Options and Benefit Administration Support
- Disability Insurance (DI) – services include Web Support, Claim Intake (Disability and FML), Absence Reporting (FML), Claim Maintenance (Extension, Dr Info, etc.), Claim Payment Inquiries (STD/LTD), Claim Approval Status
- Responds to customer inquiries with timely and accurate information;
- Follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort/operating efficiency;
- Utilizes resources and tools to accurately respond to customer inquiries;
- Uses available resources to understand contractual and regulatory compliance requirements and reports suspected compliance issues on the day of discovery to a Team Lead, Manager, and/or the Compliance Department; and
- Responsible for reporting known or suspected data disclosures or fraud on the day of discovery to a Team Lead
Minimum Qualifications
Qualifications:
- Graduate of any college degree or holds a High School Diploma with at least 12 months of work experience
- Minimum of 6 months Contact Center experience preferably in a customer service-facing role
- Working knowledge of Life and Disability insurance management process and ability to interpret and apply member contracts and benefits is an advantage
- Excellent written and verbal communication skills in English
- Excellent computer navigation and data organizational skills with ability to learn new systems, tools, applications
- Critical thinking skills or ability to gather and analyze facts/data to make a decision from judgment
- Ability to multi-task: effectively rotate concentration smoothly and entirely from one activity to another
- Strong attention to detail and time management skills
- Willing to work in Accenture Cebu
- Willing to go back on-site once recalled
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Always
- Office Address
- W Geonzon St., Cebu I.T. Park, Lahug, Cebu City, Cebu
About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.