Customer Service Representative (CSR)
Accenture Philippines
- Quezon City, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 3 years ago
2021-05-14T16:00:00+00:00Job closed.
Job Description
Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions includes:
- Managing incoming phone calls, emails or faxes for various products and services such as life Insurance and disability insurance services which includes enrollment, account maintenance, billing, benefit administration support, claims, payments, and other inquiries.
- Responding to customer inquiries with timely and accurate information
- Following all documented processes and workflows provided by the client to enhance customer service and reduce customer effort/operating efficiency
Minimum Qualifications
- Open to college graduates and college undergraduates with related working experience
- BPO experience is an advantage
- Must have good English communication skills
- Willing to work in Cubao on shifting schedules
Required Skills
- Customer Service
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 4/F Gateway Tower 2, Aurora Boulevard, Quezon City, Metro Manila, Philippines
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About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.