Accenture Philippines
Accenture Philippines

Korean Language Specialist  

Accenture Philippines

 
  • Manila, Philippines
    Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Manila, Metro Manila, Philippines
    Manila
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 3 years ago

2021-05-21T16:00:00+00:00
Job closed.

Job Description

An Korean Bilingual Analyst is responsible for the delivery of end to end reactive support, including healthy reactive case progression. Resources aligned directly to customer accounts / Technical Account Managers (TAMs) and own escalation handling, reporting, trending, and customer communications. Some customization may be required to help tailor the experience for each customer. In this role, your responsibilities will include:

Ongoing oversight of reactive cases

  • Regular case reviews of reactive cases owned by internal support organizations to assess health and status
  • Partnership with account TAM on high-risk escalations and to gather/analyze information as needed to support the customer
  • Situational awareness & tracking
  • Proactive risk mitigation
  • Administrative casework

Driving cases to a healthy state

  • Communication with internal resources for case updates and action requests
  • Direct communication with customers to promote case progress where necessary
  • Assisting to set the proper expectations with customers for support
  • Facilitation of meetings between customers and internal support organizations to expedite actions plans and progress

Reporting

  • Customer-facing reports
  • Produce regular reports on case health metrics and status to be delivered to customers
  • Participate in and prepare content for regular customer meetings

(EH 1539)

Minimum Qualifications

  • Bachelor’s degree holder
  • Strong written and verbal communication in Korean and English languages
  • Customer Service experience is a plus
  • Demonstrated aptitude to learn new technologies
  • Develops and maintains good working relationships with others.
  • Recognizes different values and styles, and respects others' unique characteristics or strengths.
  • Initiates collaboration with others; invites others to meetings and presentations to share information.
  • Seeks support for collaborative activities from upper management.
  • Acts confidently in uncertain circumstances; works effectively in ambiguous situations.
  • Demonstrates patience, and persistence
  • Consciously develops influence strategies
  • Self-motivated, proactive, and customer-centric attitude
  • Quick learner and willing to adapt to a dynamic working environment

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Hospitality and Tourism
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
Industry
Information Technology / IT
Vacancy
50 openings
Website
https://www.accenture.com/ph-en

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About Accenture Philippines

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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