Quality Auditing Senior Analyst (QA)
Accenture Philippines
- Manila, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippines
- ₱35,000.00 - ₱45,000.00 / monthPHP350004500035000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
The Quality Auditing Senior Analyst will help Quality Lead in the following responsibilities:
- Ensure quality framework is in place and coordinated across stakeholders
- Manages day to day operations ensure audit delivery business operations are done per client requirement
- Implement clear overall quality strategy with scalable process/tools/systems that allow resources the efficient monitoring of decision accuracy and align to contract agreement on quality
- Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance
- Establish quality governance process with clients and operations to ensure effective communication and organization
- Works with client on change management process, tools enhancements, and workflow amendments to improve controls and mitigate quality issues
- Proactively identifies improvement opportunities and coordinates with different functions – operations, training, workforce, and reporting towards quality improvement
- Drive investigation of highly sensitive issues affecting client, working with different teams to understand why and what happened
- Develop and mentor people, act as a career counselor and create a high performing team (foster relationships, resolve conflicts, etc.)
- Bring innovation ideas and help client create work process standardization
Minimum Qualifications
- Open to College graduate and undergraduate with relevant work experience in Quality Assurance
- Must have at least 5 years of experience in Quality Auditing (QA) under BPO industry
- Must have at least 1 year of experience as QA Team Lead
- Requires analysis and solving of moderately complex problems
- Must be proficient in MS Excel
Required Skills
- Quality Assurance
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.