Incident Management | ITIL Certified
Accenture Philippines
- Mandaluyong, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-04-14T08:16:17.086947+00:00Job closed.
Job Description
- Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team
- Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately
- May perform data entry or other client related tasks in various systems, as required
- Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities
- May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours
- Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner
- May perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency
- Identify and assist with development of support materials for team use, e.g., training manuals, role aids, and views in databases
- Prepare and analyze complex reports/information and formulate conclusions
Minimum Qualifications
- Graduate of any 4 year degree course, preferably IT or ECE
- ITIL v3 Foundations Certified
- Experience in Supervisory experience
- Experience in Incident Management
- Experience in Service Management
- Excellent verbal and written English communications skills
- Must have strong interpersonal skills
- Proficiency with Microsoft Office Suite is a plus
- With strong analytical and decision-making skills. A fast learner and must have the desire to work in a client facing environment
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
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About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.