Project Management Analyst  

• Implement CM strategy which at a minimum includes prioritization, development, communications, training and organizational readiness assessment and understand the significance of the changes within the functional areas to provide information and recommendations regarding expected organization impacts. Conduct ongoing reviews to facilitate alignment and update the Business Intake Portal based on the result of change request review and alignment
• Facilitate calls involving key stakeholders to discuss, review and agree on all changes that will be implemented and responsible for fostering internal relationships within Accenture and client teams
• Coordinate approved change requests to QA team, Documentation Coordinator, and Training team to assess impact on quality audit forms, process documents and training materials
• Drive implementations of simple changes or those considered as "low hanging fruit" and facilitate simple project management when required. Manage and promote realistic expectations of the organization about new system/process improvement
• Communicate all implemented changes on a regular and timely fashion. Use data management analytics or reporting to compile and track progress of each change request tickets
• Facilitate smooth and effective coordination of project activities, change request with different stakeholder in the communities covered. Implementing Corrective Action, if required, as decided by the management through the process of change management

Skills and Qualifications:

• Bachelor’s degree in a Business-related field /Process Improvement role in BPO or Shared Services or any related industry/field focusing on continuous improvement
• Experience in/with: Program Management, Project Management, Business Analytics and Process Improvement is a significant plus.
• Intermediate to Advanced skills in MS Office (Word, Excel, PowerPoint, SharePoint, etc.)
• SharePoint experience
• Technical writing skills is an advantage

Professional Skill Requirements:

• Excellent facilitation and verbal/written interpersonal communication skills
• Strong leadership skills; ability to influence others indirectly (i.e. without direct line supervision)
• Highly energetic and enthusiastic in resolving process deficiencies and driving continuous improvement
• Comfortable in a team environment, with strong group dynamics awareness and collaboration skills, combined with the ability and willingness to communicate with a wide variety of individuals that are geographically dispersed and has differing functional accountabilities
• Well-developed self-planning and organization skills including ability to work interdependently, prioritize activities, meet commitments and drive results
• Ability to make quick and smart decisions under pressure