ServiceNow Consultant (Mid Level)
Accenture Philippines
- Mandaluyong, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-09-28T16:00:00+00:00Job Description
Accenture’s culture of equality nurtures innovation. We are committed to achieving a gender-balanced workforce by 2025. Be part of the future workforce. Join us!
Join our team, and you’ll be part of an industry-leading organization that champions innovation, leverages deep and cutting-edge messaging expertise and pioneer’s industry solutions to help transform the world’s leading organizations and governments.
YOUR EXPERIENCE
You will have experience with most of the following:
- Admin & Development experience on ServiceNow Modules
- Incident, Problem, Change, CMDB, Asset, SLM/SLA, Service Catalog, Service Portal
- Knowledge, Discovery, Performance Analytics, Orchestration
- Service Mapping, Event Management Integration, Mobile UI, Chat/Connect
- Cloud Management capabilities, Mobile App demo, Chat, GRC, HR & Barcode Scanner
- Maintenance, administration and version standardization of ServiceNow
- Experience with ServiceNow development/configuration/customization/enhancements
- Develop Applications on ServiceNow Platform & Upgrades
- Service Management Process development
- Third Party Management/Integration with other ITSM tools & 3rd Party tools
- Configuration of functionalities according to the best process & practices
- Serve as a highly technical skilled specialist resource within the ServiceNow domain to provide support on all the ServiceNow capability and modules
- Provide effective concise, timely, and consistent verbal and written communications to peers, customers, and management
- Establish and maintain documentation regarding standards and policies surrounding administration & development of SNOW as it applies to best practice industry standards
- Excellent Problem-solving and analytical skills.
- Excellent interpersonal & Team Management skills
Minimum Qualifications
SET YOURSELF APART (Preferred Skills)
- Knowledge of ITIL processes is a plus, ServiceNow Admin & ITIL V3 certification
- ServiceNow Service Watch, Procurement, Product Catalog, HR Case, Demand, Finance & Legal Management
- Other ITSM tools knowledge like BMC Remedy, HP SM
- Support in analyzing workflows and present solution possibilities
- Good verbal & written communication skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
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