Transformation and Operations Sr. Manager
Accenture Philippines
- Mandaluyong, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
Service managers are responsible for coordinating the delivery of services into key enterprise customers. The SDM plays a vital role in creating long-term healthy service provider - customer relationships, acting as the bridge between the client and our operational delivery teams.
- Successful service delivery - SLA achievement and high level of customer satisfaction
- Good communication around issues and opportunities
- Collaborating with senior management on client account management and growth
- Service reporting and sponsoring service delivery meetings
- Pulling in additional resources when needed e.g. specialist teams or people for specific issues / opportunities
- Removing all obstacles to customer satisfaction and / or financial performance
- Communicating across organizational boundaries – from engineers through to senior managers
- Working with the client and operations teams to identify and manage service improvement activities
- Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services division
- Ability to follow hardware and software best practices as defined by the Managed Services management
- Financial Management
- Process capability development
-Client Service Team/Service Delivery Team Project/Support Team Management and Work Management
- Competency and Skill Management
- People Development and Management
- Process Compliance/Consistency, Quality, and Continuous Improvement
- Scope and Client Service Delivery Tasks
- Special Initiatives/Other
- Team Finance and Resource Management
Minimum Qualifications
- 8-10+ years of delivery/people management experience,
- Bachelor degree, Engineering course preferred
- Strong experience with Operational Transformation/Automation
- Build, Manage & Scale large operations
- Ability to convert opportunities into solutions
- Lead governance meetings with senior management & client partners
- Ability to work in a fast-paced deadline driven environment
- Design and Implement frameworks for controlled operations
- Proactive with a strong work ethic and eagerness to ‘go the extra mile’ for self and with team
- Proficient in MS Office Suite, Google Docs, and the internet
Jobs Summary
- Job Level
- Director / Executive
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila