Accenture Philippines
Accenture Philippines

Transformation and Operations Sr. Manager  

Accenture Philippines

 
  • Mandaluyong, Philippines
    Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, Philippines
    Mandaluyong
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2019-10-30T16:00:00+00:00
Job closed.

Job Description

Service managers are responsible for coordinating the delivery of services into key enterprise customers. The SDM plays a vital role in creating long-term healthy service provider - customer relationships, acting as the bridge between the client and our operational delivery teams.

- Successful service delivery - SLA achievement and high level of customer satisfaction
- Good communication around issues and opportunities
- Collaborating with senior management on client account management and growth
- Service reporting and sponsoring service delivery meetings
- Pulling in additional resources when needed e.g. specialist teams or people for specific issues / opportunities
- Removing all obstacles to customer satisfaction and / or financial performance
- Communicating across organizational boundaries – from engineers through to senior managers
- Working with the client and operations teams to identify and manage service improvement activities
- Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services division
- Ability to follow hardware and software best practices as defined by the Managed Services management
- Financial Management
- Process capability development
-Client Service Team/Service Delivery Team Project/Support Team Management and Work Management
- Competency and Skill Management
- People Development and Management
- Process Compliance/Consistency, Quality, and Continuous Improvement
- Scope and Client Service Delivery Tasks
- Special Initiatives/Other
- Team Finance and Resource Management

Minimum Qualifications

  • 8-10+ years of delivery/people management experience,
  • Bachelor degree, Engineering course preferred
  • Strong experience with Operational Transformation/Automation
  • Build, Manage & Scale large operations
  • Ability to convert opportunities into solutions
  • Lead governance meetings with senior management & client partners
  • Ability to work in a fast-paced deadline driven environment
  • Design and Implement frameworks for controlled operations
  • Proactive with a strong work ethic and eagerness to ‘go the extra mile’ for self and with team
  • Proficient in MS Office Suite, Google Docs, and the internet

Jobs Summary

Job Level
Director / Executive
Job Category
Administration and Coordination
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://www.accenture.com/ph-en

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About Accenture Philippines

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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