BPO Project Management Specialist

Accenture Philippines

  • Mandaluyong, Philippines
    Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 29 Aug
Recruiter was hiring a day ago

BPO Project Management Specialist

Accenture Philippines

Job Description

  • Identify, log, monitor and escalate issues/outages and ensuring timely assignment and resolution of incidents to meet SLA's
  • Proactively preventing the occurrence of incidents, problems and errors, via the identification, investigation and resolution of client and/or organizational Service Management issues
  • Deliver appropriate and effective communications to management and/or on issue escalation and resolution at all stages
  • Proactive prevention of problems via trend analysis, targeting support action and communication
  • Ability to associate/manage cost to delivery of service, first time right
  • Discover, analyze and document accurate information to support the effective management of events through its relevant process such as Change, Incident and Problem Management
  • Establish and maintain relationships with clients, technical domains, Service Delivery Managers, leadership team and global Service Management representatives
  • Effective and comprehensive client and management reporting driving quality commentary, identifying and interpreting trends and improvements
  • Ensure adherence of existing and new processes and process changes for completeness, consistency and conformity standards

Minimum Qualifications

  • Bachelor's Degree
  • ITIL Certification (preferred)
  • At least 2 years people management experience
  • Good stakeholder management
  • Above averagecommunication skills

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Administration and Coordination
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
Information Technology / IT
1 opening

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About Accenture Philippines

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
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