Customer Service Representative (CSR) | Cantonese  

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We’re looking for a Cantonese Bilingual Analyst, what does it take to become one?

As a Cantonese Bilingual Analyst, you will be resposible in the tasks below:

• Actual work may involve voice/call work, depending on the assigned project or campaign.
• Perform data entry and research in various systems and tracking tools.
• Execute transactions with minimal direction, enter data and retrieve information from group-specific system (all new hires might require some direction initially)
• Respond to information requests by searching, summarizing research results and compiling in requested format; escalate to supervisor as appropriate
• File, archive and retrieve documents (paper-based and electronic) using filing standards
• Review contents across multiple platforms, databases and applications.
• Decide accordingly based on acquired knowledge of the process or set guidelines.
• Produce standard correspondence by following existing templates, adhering to client formatting and quality standards; proof read and edit work for syntax, grammar and punctuation
• Conduct data verification; audit own data entry for accuracy and make required corrections; assist in audit preparation and proceedings for both internal and external auditors
• Apply knowledge of processes and related systems to assist in identifying, assessing and resolving transaction issues/problems.
• Assess and resolve non-standard and standard issues or problems.
• Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.
• Work with the team to consistently meet the targets or metrics

We're looking for an experienced professional with the skill set below:

• Graduate of any four-year course or college undergrad with related work experience.
• English and Cantonese bilingual language proficiency is required
• Experiences in the following is a plus, but not required: Reporting, Customer Service Support, Data Entry, Responding to queries (voice and query capability)

*What we offer:

• Be part of one of the biggest and most stable organization in the world
• Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
• Expanded maternity leave up to 120 days*
• Flexible Working Arrangements
• Employee Stock Purchase Plan
• Healthy and Encouraging Work Environment
• Allowances
• Loyalty, Christmas Gift, Inclusion and Diversity Benefits
• Night Differential
• Retirement Plan

*Terms and conditions apply

The company provides an equal opportunity employment and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

About Us/ Company Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com