Team Lead
Accenture Philippines
- Cebu City, PhilippinesPioneer House, Cebu Business Park, Cebu City, Cebu, Philippines, Cebu City, Cebu, PhilippinesCebu CityCebuPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-03-11T16:00:00+00:00Job closed.
Job Description
- Manage day-to-day operations and is responsible in monitoring, tracking and reporting offshore team’s performance versus agreed SLA to client and engagement leads
- Conduct RCA to identify drivers impacting performance
- Work closely with Quality and Training team to improve team performance
- Manage client expectations and understanding of the contractual and commercial requirements for their area of responsibility
- Provide and implements business-focused solutions in fulfillment of contractual obligations
Minimum Qualifications
- Graduate of any Bachelor’s degree
- At least 1 year supervisory experience in the BPO industry
- Strong problem-solving, project management, multi-tasking, organizational, and leadership skills
- Good English communication skills in both oral and written
- Willing to work on a shifting schedule and on holidays as needed
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Pioneer House, Cebu Business Park, Cebu City, Cebu, Philippines
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About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.