Office 365 Support Engineer
Accenture Philippines
- Cebu City, PhilippinesPioneer House Cebu Business Park, Cebu City, Cebu, Philippines, Cebu City, Cebu, PhilippinesCebu CityCebuPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-03-11T16:00:00+00:00Job closed.
Job Description
- Provide customer-facing product engineering support for Office365
- Provide real time support to client for faster resolution of cases.
- Conduct researches on complex cases, validates all cases to be escalated to Backline and contributes to Knowledge Management initiatives.
- As a knowledge champion, s/he will be the focal point for communication, coordination and overall adherence to the Microsoft Office 365 knowledge management program.
Minimum Qualifications
- At least 2 years total IT years of Experience
- Experience in a client-facing role
- Good communication skills
- Willing to work on flexible schedule depending on business need
- Bachelor’s Degree in Information Technology, Computer Science or other relevant field
- With solid Infra background. Solid understanding of servers, Active Directory (AD) and etc.
- With O365 skills and experience:
- Solid MS Exchange Skills
- Solid SharePoint Skills
- Proficient in MS Exchange joined by two or more O365 technology
- Proficient in MS SharePoint joined by two or more O365 technology
- 3 or more O365 technology if Exchange or SharePoint is not part of the skillset
Nice to Have:
- Certifications on the following:
- Microsoft Office 365
- MS Windows Server
- MS Exchange
- ITIL v3
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Pioneer House Cebu Business Park, Cebu City, Cebu, Philippines
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About Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.