Office 365 Support Engineer
- Cebu City, PhilippinesPioneer House Cebu Business Park, Cebu City, Cebu, Philippines, Cebu City, Cebu, PhilippinesCebu CityCebuPhilippines
- Full time
- Provide customer-facing product engineering support for Office365
- Provide real time support to client for faster resolution of cases.
- Conduct researches on complex cases, validates all cases to be escalated to Backline and contributes to Knowledge Management initiatives.
- As a knowledge champion, s/he will be the focal point for communication, coordination and overall adherence to the Microsoft Office 365 knowledge management program.
- At least 2 years total IT years of Experience
- Experience in a client-facing role
- Good communication skills
- Willing to work on flexible schedule depending on business need
- Bachelor’s Degree in Information Technology, Computer Science or other relevant field
- With solid Infra background. Solid understanding of servers, Active Directory (AD) and etc.
- With O365 skills and experience:
- Solid MS Exchange Skills
- Solid SharePoint Skills
- Proficient in MS Exchange joined by two or more O365 technology
- Proficient in MS SharePoint joined by two or more O365 technology
- 3 or more O365 technology if Exchange or SharePoint is not part of the skillset
Nice to Have:
- Certifications on the following:
- Microsoft Office 365
- MS Windows Server
- MS Exchange
- ITIL v3
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