Accenture Philippines
Accenture Philippines

Messaging Management  

Accenture Philippines

 
  • Mandaluyong, Philippines
    Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, Philippines
    Mandaluyong
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-03-11T17:16:04.218313+00:00
Job closed.

Job Description

  • Provides supports support to resolve Lync concerns following pre-defined support procedures and policies using support channels and tools provided by Microsoft with a primary focus on achieving customer satisfaction.
  • Identify technical issues escalated and establishing root cause analysis if a claim is legitimate
  • Rejects illegitimate Lync issue claims by performing and following troubleshooting steps to identify identifying root cause issue.
  • Collects all information from sites and end user and address escalate issue report by the technical team as required by a pre-defined analysis process
  • Can work extended time depending on project work and deliverables.
  • Ensures proper documentation on project requirements and deliverables.
  • Keeps customers engaged and satisfied
  • Assumes ownership for Service operations, investigation and documentation of Lync infrastructure services.
  • Develop and maintain an understanding between Lync services and Management requirement and customer Service Level Agreements
  • Develop and maintain product knowledge, business and professional skills by developing training for Lync, improve customer experience via training.
  • Develop and maintain knowledge of tools, standards and processes used by the project team
  • Shares information required for the team to be successful
  • Seek opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback
  • Yield productivity at the same level as client Service Level Agreements

Security Roles and Responsibilities

  • Shall protect confidential information that is entrusted to them or to which they are otherwise exposed.
  • Should not disclose any confidential Company, client, or third-party information to anyone outside the Company, except as authorized.
  • Should not ever use a confidential client, third-party or Company information for personal gain or advantage.
  • Under no circumstances discuss with clients matters that concern other clients or engagements without the express authorization of such other clients.
  • Must immediately open and act upon security communications from Protecting Accenture.

Minimum Qualifications

  • University graduate / Bachelor's Degree holder
  • Minimum 1+ years' work experience required with at least 1-year experience in a similar role
  • Fluency in English

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
Industry
Information Technology / IT
Vacancy
no openings
Website
https://www.accenture.com/ph-en

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About Accenture Philippines

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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