Email Support | Customer Happiness Hero | Makati Start-up

9Grids, Inc.

  • Makati, Philippines
    3/F Goodwill Bldg. 393 Gil Puyat Ave., Makati, Metro Manila, Philippines, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Recruiter was hiring 3 months ago

Job Description

The position is called “Customer Happiness Hero." In other companies, this is normally called a "customer service representative." Often times CSR agents are being used as “panakip butas” for the poor service that a business provides, and any suggestions that they have are often lost in the bureaucracy of companies.

It's a stressful job, to say the least. I get why I often see them smoking their lungs away every chance they get.

For me, I see it differently. This role is not just “customer service agent lang.” It’s a part of the bigger picture that is often overlooked by one-dimensional old-fashioned way of thinking. These are the eyes and ears for the businesses and the feedback that they get from the customers is critical for a company to deliver better service. It’s just that some companies are simply too lazy to get better and they let these people get all the heat for it.

You may think, it’s just a job… Yes, I know, but I believe it can be better. This is what this position is about for me. You’ll be there to answer inquiries, as that’s the basic role, but a few times a day you get the opportunity to make an impact in what we’re doing by helping out a customer in need. If done right (by impressing the customer), we can get valuable feedback that can be used to fix the underlying issue of the complaint. Your opinion along with the customers’ will be valued by management and will be given thought to how to fix the root cause so you don’t deal with the same complaint again. Root causes, never band-aid fixes. That’s where I stand.

You’ll be valued in this role and a few times per week if you truly care about the customer, you’ll get a compliment and be thanked by the random people you haven’t met. I think that’s a far cry from being bombarded by hate everyday. That’s no way to live.

Again, this is not going to be a "customer service agent lang". You will be the Customer Happiness Hero. You will not only be leaving good vibes to the customers but you will also have a say on how to make the company better.

If you’re interested in this position, we’re looking for 1 or 2 awesome human beings who are genuinely compassionate and have a high sense of empathy towards people.

Send us your CV here and a short write up to why you want to work with us :)

Minimum Qualifications

  • 3-years experience in BPO customer service
  • Email Support experience in eCommerce a plus
  • Experience in training others
  • Experience in creating processes
  • Willing to work in Makati, on an 8am-5pm or 7am-4pm shift.

Perks and Benefits

  • Flexitime Flexitime
  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Free Lunch or Snacks Free Lunch or Snacks

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
3/F Goodwill Bldg. 393 Gil Puyat Ave., Makati, Metro Manila, Philippines
Marketing / Advertising / Sales
1 opening

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About 9Grids, Inc.

9grids Inc. was founded June of 2016 as an advertising company enabling businesses to expand their capabilities through effective advertising. The company’s breakthrough deal was signing up a Malaysian e-commerce company in 2016. Up until today, we are servicing this company. We help drive traffic to their websites by doing online advertising. We perform the end to end servicing – from conceptualization of advertising materials, to production, ad placement, ad monitoring, and even the customer service and fulfillment processes. Our goal is to learn and to be the best in marketing for our clients. We seek to be able to sell anything with our experience and expertise in marketing. We make sure everyone has work-life balance. We know how to have fun! We take care of people. We make sure they grow in both professional and personal aspects of their lives. We push everyone to do their best and to achieve their dreams. We greatly value individual growth. We also believe that culture is the best business plan. We value company culture and the people as much as we value the output of each individual. We make sure that employees have a collaborative environment that can help them grow. We are also committed in making this company big by planting the seeds today. We invest in our people and in learning as much as we can so that we may have a more stable company, and our people, stable careers. We are for the long term.
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