The position is called “Customer Happiness Hero." In other companies, this is normally called a "customer service representative." Often times CSR agents are being used as “panakip butas” for the poor service that a business provides, and any suggestions that they have are often lost in the bureaucracy of companies.
It's a stressful job, to say the least. I get why I often see them smoking their lungs away every chance they get.
For me, I see it differently. This role is not just “customer service agent lang.” It’s a part of the bigger picture that is often overlooked by one-dimensional old-fashioned way of thinking. These are the eyes and ears for the businesses and the feedback that they get from the customers is critical for a company to deliver better service. It’s just that some companies are simply too lazy to get better and they let these people get all the heat for it.
You may think, it’s just a job… Yes, I know, but I believe it can be better. This is what this position is about for me. You’ll be there to answer inquiries, as that’s the basic role, but a few times a day you get the opportunity to make an impact in what we’re doing by helping out a customer in need. If done right (by impressing the customer), we can get valuable feedback that can be used to fix the underlying issue of the complaint. Your opinion along with the customers’ will be valued by management and will be given thought to how to fix the root cause so you don’t deal with the same complaint again. Root causes, never band-aid fixes. That’s where I stand.
You’ll be valued in this role and a few times per week if you truly care about the customer, you’ll get a compliment and be thanked by the random people you haven’t met. I think that’s a far cry from being bombarded by hate everyday. That’s no way to live.
Again, this is not going to be a "customer service agent lang". You will be the Customer Happiness Hero. You will not only be leaving good vibes to the customers but you will also have a say on how to make the company better.
If you’re interested in this position, we’re looking for 1 or 2 awesome human beings who are genuinely compassionate and have a high sense of empathy towards people.
Send us your CV here and a short write up to why you want to work with us :)
- 3-years experience in BPO customer service
- Email Support experience in eCommerce a plus
- Experience in training others
- Experience in creating processes
- Willing to work in Makati, on an 8am-5pm or 7am-4pm shift.
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Medical / Health Insurance
- Free Lunch or Snacks
- Job level
- Fresh Grad / Entry Level
- Job category
- Customer Service
- Educational requirement
- Bachelor's degree graduate
- Recruiter response to application
- Office Address
- 3/F Goodwill Bldg. 393 Gil Puyat Ave., Makati, Metro Manila, Philippines
- Marketing / Advertising / Sales
- 1 opening
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