Subject Matter Expert | eCommerce email support | Makati Start-up
9Grids, Inc.
- Makati, Philippines393 Sen. Gil J. Puyat Ave, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
Our company is growing fast and we need highly motivated people that can make an impact in less than 3 months time. We want people who have big goals and are not afraid to dream big to join the next big start-up.
What would be your immediate role?
This isn’t a pioneer account. This is a pioneer company. We expect you to lead the processes to achieve quality and quantity KPIs. We want you to be proactive and effectively manage the team’s performance and initiate process improvements for customer service. You need to be able to do detailed reports and presentations on CS KPIs.
What would be your future role?
We will grow aggressively next year so there will be a lot of opportunities. You will be expected to build the customer service team, develop all processes, and develop new customer service teams.
Minimum Qualifications
- Email Support experience required
- eCommerce experience a plus
- Experience in coaching/ training
- Willing to work near MRT Buendia, Makati
You will be trained just like any other job but we expect you to have these qualities. If you don’t then you really have to be convincing for us to take notice. Try to stand out. By the way, when you click apply, there is a question. Don't answer it, just write down your age. We like people who pay attention to details.
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Free Lunch or Snacks
Required Skills
- Email Support
- Customer Service
- Communication Skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- 3F Goodwill Bldg. 393 Gil Puyat Ave., (Near MRT Buendia), Makati