9Grids, Inc.
9Grids, Inc.

Customer Support Representative (CSR) | Email | Makati Start-up  

9Grids, Inc.

 
  • Makati, Philippines
    Goodwill Bldg. Gil Puyat Ave., Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • ₱15,000.00 - ₱20,000.00 / month
    PHP
    15000
    20000
    15000
    MONTH
  • Full timeFULL_TIME

Expired 7 years ago

2017-09-14T16:00:00+00:00
Job closed.

Job Description

Our company is growing fast and we need highly motivated people that can make an impact in less than 3 months time. We want people who have big goals and are not afraid to dream big to join the next big start-up.

What would be your immediate role?
This isn’t a pioneer account. This is a pioneer company. We expect you to be more than your typical email rep. We want you to be proactive and have an initiative in providing solutions not only to our customers but also in improving our processes.

What would be your future role?

We will grow aggressively next year so there will be a lot of opportunities. You will be trained to lead the customer service team.

  • Provide e-mail support to eCommerce customers
  • Process requests such as refunds and cancellations
  • Investigate incidents and escalate issues when needed

Minimum Qualifications

  • 1-year experience in BPO customer service
  • Email Support experience in eCommerce a plus
  • Ready to build a team
  • Willing to work in Makati

You will be trained just like any other job but we expect you to have these qualities. If you don’t then you really have to be convincing for us to take notice. Try to stand out. By the way, when you click apply, there is a question. Don't answer it, just write down how many years of experience you have in customer service. We like people who pay attention to details.

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Free Lunch or SnacksFree Lunch or Snacks

Required Skills

  • Email Support
  • Customer Service
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Goodwill Bldg. Gil Puyat Ave., Makati, Metro Manila, Philippines
Industry
Marketing / Advertising / Sales
Vacancy
1 opening
Website
http://www.ninegrids.com/

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About 9Grids, Inc.

9grids Inc. was founded June of 2016 as an advertising company enabling businesses to expand their capabilities through effective advertising. The company’s breakthrough deal was signing up a Malaysian e-commerce company in 2016. Up until today, we are servicing this company. We help drive traffic to their websites by doing online advertising. We perform the end to end servicing – from conceptualization of advertising materials, to production, ad placement, ad monitoring, and even the customer service and fulfillment processes. Our goal is to learn and to be the best in marketing for our clients. We seek to be able to sell anything with our experience and expertise in marketing. We make sure everyone has work-life balance. We know how to have fun! We take care of people. We make sure they grow in both professional and personal aspects of their lives. We push everyone to do their best and to achieve their dreams. We greatly value individual growth. We also believe that culture is the best business plan. We value company culture and the people as much as we value the output of each individual. We make sure that employees have a collaborative environment that can help them grow. We are also committed in making this company big by planting the seeds today. We invest in our people and in learning as much as we can so that we may have a more stable company, and our people, stable careers. We are for the long term.

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