Customer Support Representative (CSR) | Email | Makati Start-up
9Grids, Inc.
- Makati, PhilippinesGoodwill Bldg. Gil Puyat Ave., Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱15,000.00 - ₱20,000.00 / monthPHP150002000015000MONTH
- Full timeFULL_TIME
Job Description
Our company is growing fast and we need highly motivated people that can make an impact in less than 3 months time. We want people who have big goals and are not afraid to dream big to join the next big start-up.
What would be your immediate role?
This isn’t a pioneer account. This is a pioneer company. We expect you to be more than your typical email rep. We want you to be proactive and have an initiative in providing solutions not only to our customers but also in improving our processes.
What would be your future role?
We will grow aggressively next year so there will be a lot of opportunities. You will be trained to lead the customer service team.
- Provide e-mail support to eCommerce customers
- Process requests such as refunds and cancellations
- Investigate incidents and escalate issues when needed
Minimum Qualifications
- 1-year experience in BPO customer service
- Email Support experience in eCommerce a plus
- Ready to build a team
- Willing to work in Makati
You will be trained just like any other job but we expect you to have these qualities. If you don’t then you really have to be convincing for us to take notice. Try to stand out. By the way, when you click apply, there is a question. Don't answer it, just write down how many years of experience you have in customer service. We like people who pay attention to details.
Perks and Benefits
- Paid Vacation Leave
- Paid Sick Leave
- Medical / Health Insurance
- Free Lunch or Snacks
Required Skills
- Email Support
- Customer Service
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Goodwill Bldg. Gil Puyat Ave., Makati, Metro Manila, Philippines