Virtual Administrative Assistant  

• Confer with customers by telephone in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
• Resolve customers' service complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.

We are looking for a bright, articulate individual with exemplary administrative, customer service, executive assistants or receptionist experience who wish to join our talented, dedicated team of virtual assistants. All you have to do is chit chat and be happy to get paid! Simple, right? So if you're a person with pleasing, talkative, and friendly personality, then, we'd like to hear from you!

A great attitude is a big plus because we like to keep the atmosphere light and friendly. Talk to us, entertain us, and we'll guarantee a good career ahead for you! Ohh.. This means that YES, WE WANT YOU!

Requirements:

• Bachelor's Degree in any field. Regardless of your degree, we just need your common sense and great personality to join our team
• Females with warm and pleasant voices are all we need because most of the clients prefer to talk to people who have soft yet accommodating voices.
• It makes them feel comfortable. So don't be shy to flaunt your beautiful voice and come join us!
• Proficient computer skills. Of course, a solid computer background is beneficial to the current computer age!
• Good American accent is an advantage because we want to let our clients feel at home and have a sense that they're talking to a local person.
• Excellent communication skills are also required in order to have a perfect understanding between you and our clients.
• Treat them as if you are talking to your friends to get that great atmosphere going.
• Good customer service orientation. We know that Filipinos are trademarked with this kind of quality so WE WANT YOU to nurture our clients just like the way you nurture your family and friends.
• Exposure to hotel reservation, flight and tour arrangement, contacting brokers for office spaces, scheduling of meetings and appointments and all other tasks for an Executive Assistant is preferred.
• Ability to solve problems and develop solutions. You'll never know when a need or problem arises so it's better to be prepared at all times. After all, this is what we mean by common sense!
• Excellent phone presence and the ability to multi-task are essential when speaking with a client. You don't want to experience lagging while talking to the clients, don't you? Ohh.. Have you checked your email and IM?
• Energetic, enthusiastic, responsible, and dependable. Happy to serve! *clap clap*
• 1-2 years solid working experience in a BPO/call center industry is an advantage because you know we have the best culture among the rest.
• Willing to work a graveyard shift.

Competitive compensation and full benefits await the qualified candidates who choose to be with our team. We also provide uniquely relaxing, friendly and creative atmosphere and give you an opportunity to work with diverse people who are skilled and passionate about what they do.