Customer Care Analyst
2nd Office Inc.
- Antipolo, Philippines1870 Marikina-Infanta Hwy, Antipolo, 1870 Rizal, PhilippinesAntipoloCalabarzonPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-04-20T16:00:00+00:00Job closed.
Job Description
- Actively own, manage, and take responsibility for teaching clients how to use a multichannel eCommerce platform to manage such marketplaces as: eBay, Amazon, Jet, Rakuten, Sears, Newegg, and other sales channels.
- Follow documented training processes and customize the steps to meet client needs
- Show clients how to: create listings on the marketplaces, manage those listings, fulfill orders, and ship packages.
- Communicate with clients through electronic tickets, live chat, phone calls, and screen share meetings during the on-boarding process.
- Document client feedback, concerns,and recommendations
- Work closely with teammates in the US headquarters
Minimum Qualifications
- Must have a Bachelor’s/College Degree in any field
- At least 2-years of work experience providing technical support or implementations for a software company or similar industry
- Relevant technical background and enjoys solving problems
- Excellent written and verbal English communication skills
- A strong desire to succeed and a willingness to learn
- An interest in developing a long-term relationship with the team
- The ability to explain technical processes and functionality to non-technical individuals
- Proficiency with: Microsoft Excel, Word, and Outlook
- Experience using Zendesk and GoToMeeting is a plus
- Ecommerce experience and knowledge is a plus
- Must be willing to observe the US holiday schedule (working PH holidays)
- Must work diligently in a pleasant, rewarding, environment and try to have some fun doing it!
- Must be willing to work US hours (9:00pm - 6:00am PHT)
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 1870 Marikina-Infanta Hwy, Antipolo, 1870 Rizal, Philippines
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About 2nd Office Inc.
2ndOffice’s foundation was built with visions of how to grow and help the Philippines' eCommerce industry. It has always been our passion to help clients grow their businesses, as well as to aid people working for us in growing their careers. We treat our staff as family and we believe that the values and culture that we promote is important since we are still growing. New as we are, we always strive to better ourselves, to improve our services and to build the careers of people who chose to work with us. We always try to provide different ways to balance work and fun in the office environment.
We don’t just hire people based on their scholastic records but we recruit based on people's potential. If you are fun loving and a little crazy (in a good way; not in a psycho kind of way), then join our team of talented individuals!
Why Join Us?
We were founded in August of 2012 and are growing very fast. We offer a very relaxed and fun atmosphere to work in and treat everyone at work like family. We’re looking for smart self starters and forward thinking problem solvers to join our world class team.