Customer Service Representative | International Account  

Daily Job Expectations

• 25% Phone Calls
  • Must meet performance expectations
  • Display the Netflix Experience on every call
• 75% Floor Support
  • Chat support via internal chat client (up to two chat rooms simultaneously)
  • Supervisor Escalations
  • Tier 3 calls

You love...

• Watching movies and TV shows (bonus points for Netflix binge-watchers)
• Having conversations with people you don’t know
• Learning new things and finding creative ways to solve problems
• Fast-paced work environments (in fact you thrive in them)

You will...

• Provide exceptional customer service in a non-scripted world
• Perform basic-level technical troubleshooting
• Become a professional multitasker
• Drive your own performance within a team environment
• Give and receive feedback regularly
• Be flexible to work various schedules (and show up on time)

You have...

• A high school diploma or GED equivalent
• Great typing skills (at least 35 words per minute required)
• People experience (customer service experience preferred)
• Amazing phone presence (people can literally hear you smiling)
• Experience using a streaming player or gaming system (PS3, Wii, Xbox, Apple TV, iPad)
• An understanding of basic computer and home networking terminology (operating systems, browsers, routers, modems, etc)

Requirements

• Consistently exceeding metric and behavioral expectations in current role
• Netflix tool and product expert
• Problem-solving abilities in fast-paced situations
• Embraces Netflix culture and displays Netflix values regularly, especially:
• Strong judgment
• Effective communication in face-to-face and chat situations
• Passionate about the success of the floor and Netflix overall
• Selflessness in sharing best practices and assisting agents on the floor