By Poyen Ramos on February 2, 2017
Think back at that time when you applied for a job. You invested so much time researching about the employer, hours and hours rehearsing answers to difficult questions, and of course, delivering a stellar performance during the interview.
And then you get rejected. You receive that impersonal email saying that they weren't going to continue with your application.
Would it have helped improve your continued job search if you got feedback from the interviewer? Maybe.
Giving feedback to rejected candidates is not a requirement, however it is encouraged because this allows you to build right bridges between you and the candidates. Remember, applicants today have a megaphone for how you treat them. Leave them hanging after they’ve worked hard to shine at an interview, and you may have to battle criticism about your company on social media. Treat them well and gain a connected ambassador.
Being turned down for a job is never a pleasant experience but there are 7 things you can do to sweeten the pill.
1. Keep good interview notes that you can refer back to when giving feedback.
It will make the candidate feel as though you’ve taken them and their interview seriously.
2. Be honest.
If they haven’t got the right experience or skills you need, tell them.
3. Tell them something useful.
If they lack experience in a certain area or if they could take another qualification to improve their skill set, they’re never going to know if you don’t tell them. They’ll be really grateful for the additional information.
4. Backup your comment with relevant examples from their interview.
If they didn’t give a particularly good answer to an important question, constructively tell them how they could have improved it.
5. Don’t make false promises.
If it’s a “no for now” then it’s fine to say you’ll keep their CV on file and get in touch if anything suitable comes up. If it’s an outright “no” then don’t promise to keep in touch with them, it’s wasting their time and yours.
6. Make sure you say thank you.
Not enough companies recognize that jobseekers might have to take time off (and maybe even make excuses to their current employers), and shell out for travel expenses to get to your office. The least you can do is thank them for their time.
7. Acknowledge their interest in your company.
A simple acknowledgement from you that they’ve taken time to visit your website and read up about your products and services can go a long way. Who knows, next time someone wants a recommendation for your product or service, your unsuccessful jobseeker may just remember you favorably.