By Dwi Fitria Aprilianti on April 4, 2018
Who says introverts cannot succeed in extroverted jobs?
By common perception, introverts prefer to keep to themselves and extroverts find joy in socialising with others. It is often believed that everyone belongs to only one camp or the other. Meet Joshua Christiawan, a self-proclaimed introvert that is here to break that stereotype.
From a young age, Josh always preferred to tinker with numbers and the laws of physics rather than go outside and play with other kids his age. As a shy and reserved individual, he found happiness indulging in his favourite Japanese Anime as opposed to going to the mall with friends. Once he started contemplating his career paths, it was natural for him to explore ones that offered quiet and solitary working environments. Nothing too extreme, nothing too untypical. Yet Josh was adamant to break away and step out of the equilibrium. He wanted to challenge himself, both individually and professionally. He sought a career that pushed aside the preconceived notions, one centred on genuine human interactions.
Thus Josh set out on the quest by taking a part-time job at a restaurant chain whilst still completing his bachelor's degree in Monash University. Despite its novelty, he never imagined that meeting customers from all walks of life would actually be one of the most enriching experiences of his youth. As it turns out, not only did he enjoy interacting with and serving others, but he was actually great at it too.
Inspired by this exuberance, Josh then joined a manufacturing company taking on a managerial position. This job required him to collaborate with dozens of clients and suppliers, teaching him the importance of delivering excellent services and fostering good relationships to establish customers' loyalty. These pursuits to client-facing roles made him realise that self-knowledge, coupled with a thirst of the unknown, can indeed go a long way towards discovering one's potentials.
Soon another mission’s unlocked, and an opportunity presented itself at Kalibrr Indonesia. Josh decided to brave himself and become a part of the company, believing that this opportunity is the perfect avenue for him to soar to new heights.
What are the most important lessons you’ve gained so far?
Making the jump still at the dawn of Kalibrr Indonesia, Josh has had the privilege to witness the company’s rapid progress. From single-handedly managing clients, he has climbed up the ladder to become a Client Success Consultant with various skills under his belt, leading a formidable team that spearheads the company’s customer relationship and retention effort.
“It’s been very exciting.” He confessed. This job provides him an exposure to a wide variety of industries and an even more diverse groups of people, allowing him to further refine his craft. “Each of them is unique, with their expertise and imperfections, know-hows and knowledge gaps. I’ve learned so much just from letting them get a word in and internalising it before I speak.”
Always so observant, Josh takes an advantage of his ability to listen, empathise, and think analytically to understand the problems of his clients on a deeper level. This collective commitment to putting clients’ agenda first and foremost has resulted in Kalibrr Indonesia’s tremendous growth, now serving some of the largest organizations in the country such as Accenture, Bank Mandiri, Go-Jek, and Indosat Ooredoo — to name a few.
The most valuable learning I’ve obtained is the fearlessness to push my own limitations and flourish myself as well as everyone around me.
“The most valuable learning I’ve obtained is the fearlessness to push my own limitations and flourish myself as well as everyone around me.” He acknowledged. “I’ve grown from not only serving others, but imparting the art of delivering 5-star customer services to others as well.”
Do you have a word of advice you’d like to share with job seekers out there?
Instead of mulling over which personality types fit particular roles, first consider if a position truly interests you.
“Never put a cap on your growth. There isn’t a single reason not to consider a job outside of your typical comfort zone.” Josh shared.
“Introvert, extrovert, or ambivert, learning the ropes of a new job and advancing within a role is always difficult. Instead of mulling over which personality types fit particular roles, first consider if a position truly interests you, then be brave enough to take the risks.”
This is a call to all the risk-taking, courageous youth in Indonesia: Kalibrr is here to help you find your dream career.